Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
243 Reviews
4.7

243 Reviews

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243 Reviews of Joseph Castera

January 19, 2025

Dealership Rating
Employee Rating

The overall experience at the dealership was excellent . My contact setup of an appointment to pick up my Lincoln was excellent ! All parties were in contact with me More

by Big E
Service Price Transparency
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Recommend Dealer
Yes

January 16, 2025

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Awesome service. Joe was in contact throughout the repair process and answered all my questions. Repairs were completed in a timely manner and fixed right the first t More

by LAR
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2025

Dana Ford Lincoln responded

We're delighted to hear that Joe and the Dana Ford team have consistently provided you with excellent service over the years. Thank you for trusting us with your vehicle repairs - we're glad everything was completed smoothly!

January 13, 2025

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Everyone was very helpful and although unable to diagnose the issue, we’re very thorough in exams my vehicle. More

by darth8211
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Recommend Dealer
Yes
Jan 13, 2025

Dana Ford Lincoln responded

Thank you for your feedback! We're glad to hear our team at Dana Ford was helpful and thorough in examining your vehicle. If there's anything else we can do, please let us know!

January 11, 2025

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Everyone at the Dealership is very helpful, friendly, and courteous. I would recommend without hesitation More

by Josie1949
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Recommend Dealer
Yes
Jan 13, 2025

Dana Ford Lincoln responded

Josie, thank you for the glowing recommendation! We're delighted to hear that our team at Dana Ford provided such a positive experience. We appreciate your support and look forward to seeing you again!

January 11, 2025

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Everyone at the dealership is very friendly, helpful and courteous. I would not hesitate to recommend. More

by Josie1949
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Recommend Dealer
Yes
Jan 13, 2025

Dana Ford Lincoln responded

Josie, we're delighted to hear that you had such a positive experience with our team at Dana Ford. Thank you for recommending us!

January 06, 2025

Dealership Rating
Employee Rating

Colin is the best. Great asset to the Dana ford service team. Always gets me in and out. They’re all fast and friendly there. Recommend to all of my friends and family More

by vincent.langilotti
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Recommend Dealer
Yes
Jan 06, 2025

Dana Ford Lincoln responded

Vincent, we're delighted to hear that Colin and our Dana Ford team have provided you with an efficient service! Thanks for recommending us to your friends and family! We look forward to seeing you again soon! Safe travels!

January 05, 2025

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This dealership is very pleasant to deal with. They are very efficient and helpful when needed More

by mayjesmaj
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Recommend Dealer
Yes
Jan 06, 2025

Dana Ford Lincoln responded

We're so glad to hear it! Thank you for rating us five stars! – Dana Ford

January 04, 2025

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Employee Rating

Came for an oil change and your mechanics stole 2 pairs of eyeglasses and the manager won't even call me back More

by joev20864
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Recommend Dealer
No

Other Employees Tagged: Keith Curran

Jan 08, 2025

Dana Ford Lincoln responded

I'm truly sorry to hear about your experience with the missing eyeglasses and lack of follow-up. This is not the level of service we strive for, and I would like to address this matter personally. Please reach out at your earliest convenience to resolve this issue together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

January 04, 2025

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Dana ford was the best experience ive had with a dealership. Service was great, friendly and easy. More

by sacquafredda
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Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Keith Curran

Jan 04, 2025

Dana Ford Lincoln responded

Hi Sacquafredda! Thank you for leaving us this five-star review and kind words about our service team at Dana Ford! We'll see you next time!

January 01, 2025

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Employee Rating

Very professional staff and the dealer show room and repair center is in excellent condition. Staff kept in informed of my vehicle repair status. More

by mars2011
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2025

Dana Ford Lincoln responded

Thank you for the kind words about our team and facilities at Dana Ford! We're glad to hear that you were kept informed throughout your vehicle repair process. We appreciate your feedback and look forward to serving you again in the future!

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