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Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
248 Reviews
4.7

248 Reviews

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248 Reviews of Joseph Castera

January 31, 2025

Dealership Rating
Employee Rating

Once again, I was pleased with the courtesy and professionalism from the staff of Dana Ford Lincoln. Each member I dealt with made the lease renewal process quick and easy. I’m happy to spend anoth More

by V_Fabiani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Margie Davis, Jeff Beyer, Jesse Cognetta, John Daly, Frank Sinatra, Douglas Hansen, Robert LaRosa, Joe Bogigian

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Jan 31, 2025

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford made your lease renewal process smooth and enjoyable. Thank you for choosing us again; we look forward to continuing to serve you!

January 27, 2025

Dealership Rating
Employee Rating

Professionally done but the wait much to long. Timing must improve!!! 2 Ho wait for maintenance is unacceptable. More

by jcm4eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Frank Sinatra, Ryan Peters, Collin Romer , Diane Creazzo, Lori Allotta, Jessica Barbaria, Irma Jace , Diana Latella

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Jan 27, 2025

Dana Ford Lincoln responded

Thank you for your feedback on your recent visit to Dana Ford. We apologize for the long wait time and appreciate your patience; we'll work on improving our efficiency to better serve you in the future!

January 24, 2025

Dealership Rating
Employee Rating

Great service very helpful and it was a speedy process. The service tech was great. More

by john_tranchina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Diana Latella

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Jan 24, 2025

Dana Ford Lincoln responded

Hi John, we're glad to hear the service was helpful and speedy, and that the tech took great care of you at Dana Ford. We look forward to serving you again! Have a great ride!

January 23, 2025

Dealership Rating
Employee Rating

Great service and follow up. On time professional interaction. Car came back with no issue and clean. More

by jorojan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

Dana Ford Lincoln responded

Hi Jorojan, we're delighted to hear about your positive experience with our team at Dana Ford. Thank you for sharing this feedback and trusting us with your vehicle! Safe travels!

January 22, 2025

Dealership Rating
Employee Rating

The service department is top notch, quick, efficient, and always keeps me informed about my cars repairs More

by tfolkes330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Dana Ford Lincoln responded

We're delighted to hear that our service department at Dana Ford has been meeting your expectations with efficiency and communication. Thank you for sharing this positive feedback!

January 19, 2025

Dealership Rating
Employee Rating

The overall experience at the dealership was excellent . My contact setup of an appointment to pick up my Lincoln was excellent ! All parties were in contact with me More

by Big E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

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Jan 23, 2025

Dana Ford Lincoln responded

We're delighted to hear that your experience at Dana Ford was excellent and well-coordinated! Thank you for sharing this feedback, and Safe travels in your Lincoln!

January 16, 2025

Dealership Rating
Employee Rating

Awesome service. Joe was in contact throughout the repair process and answered all my questions. Repairs were completed in a timely manner and fixed right the first t More

by LAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Dana Ford Lincoln responded

We're delighted to hear that Joe and the Dana Ford team have consistently provided you with excellent service over the years. Thank you for trusting us with your vehicle repairs - we're glad everything was completed smoothly!

January 13, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and although unable to diagnose the issue, we’re very thorough in exams my vehicle. More

by darth8211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Dana Ford Lincoln responded

Thank you for your feedback! We're glad to hear our team at Dana Ford was helpful and thorough in examining your vehicle. If there's anything else we can do, please let us know!

January 11, 2025

Dealership Rating
Employee Rating

Everyone at the Dealership is very helpful, friendly, and courteous. I would recommend without hesitation More

by Josie1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

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Jan 13, 2025

Dana Ford Lincoln responded

Josie, thank you for the glowing recommendation! We're delighted to hear that our team at Dana Ford provided such a positive experience. We appreciate your support and look forward to seeing you again!

January 11, 2025

Dealership Rating
Employee Rating

Everyone at the dealership is very friendly, helpful and courteous. I would not hesitate to recommend. More

by Josie1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

Report | Print
Jan 13, 2025

Dana Ford Lincoln responded

Josie, we're delighted to hear that you had such a positive experience with our team at Dana Ford. Thank you for recommending us!

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