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Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
209 Reviews
4.7

209 Reviews

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209 Reviews of Joseph Castera

November 13, 2024

Dealership Rating
Employee Rating

The Dealership Dana Ford Lincoln has always provided Great Services and has always Accommodated my Service Issues for my Ford Vehicle. More

by yankeeny46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

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Nov 13, 2024

Dana Ford Lincoln responded

We're delighted to hear that Dana Ford has consistently met your service needs and provided great experiences. Thank you for trusting us with your vehicle!

November 13, 2024

Dealership Rating
Employee Rating

The service is always great. Everyone is very helpful and willing to answer any questions. More

by Josie1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Graffeo, Ching Poon, Lori Allotta, ahmed khodir, Diana Latella , Andrew Basile, Robert LaRosa, Joe Salerno

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November 12, 2024

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Employee Rating

Always excellent service by the service department. The work was quick and efficient. Thank you Dana Ford More

by jen9065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with quick and efficient assistance during your recent visit. Thank you for your support and we'll see you next time!

November 10, 2024

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Employee Rating

Service was excellent good service area excellent coffee and water for the py Thank you More

by bigbadrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Frank Sinatra, Ryan Peters, Collin Romer , Diane Creazzo, Lori Allotta, Jessica Barbaria, Irma Jace , Diana Latella

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Nov 11, 2024

Dana Ford Lincoln responded

This is great to hear! Thank you for coming to Dana Ford!

November 07, 2024

Dealership Rating
Employee Rating

Excellent service and excellent everything Staff is wonderful and very helpful towards my new car More

by bigbadrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Diana Latella , Excellent people

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Nov 07, 2024

Dana Ford Lincoln responded

We're glad to hear the team made the visit special! Thank you for coming to Dana Ford!

November 06, 2024

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Employee Rating

I have a part on order over a month, waiting for a call, never heard back. It seems Dana is quick to sell a car but TERRIBLE with customer service !! More

by jcorbo35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 07, 2024

Dana Ford Lincoln responded

I'm sorry to hear about the delay with your part order. We strive for prompt communication and it seems we've fallen short in this instance. Please reach out so we can address this issue directly and ensure you receive the service you deserve. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 02, 2024

Dealership Rating
Employee Rating

This dealership was good when I purchased the car and reliable when I needed warranty and regular service More

by ZEBJ6668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Dana Ford Lincoln responded

We're delighted to hear that your experience with Dana Ford has been positive both during and after your purchase. Thank you for trusting us with your vehicle needs!

November 01, 2024

Dealership Rating
Employee Rating

Everything went great, everyone was very knowledgeable, helpful and courteous. Appointment was on time and went perfectly. More

by PRU72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Allotta

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Nov 04, 2024

Dana Ford Lincoln responded

We're delighted to hear that your experience at Dana Ford was smooth and timely! Our team takes pride in providing knowledgeable and courteous service. Thank you for sharing your positive feedback!

October 29, 2024

Dealership Rating
Employee Rating

All employees are Friendly courtesy knowledgeable and keep you informed o n the progress on repairs More

by jcarr256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

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Oct 29, 2024

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford provided you with friendly and informative service. Thank you for sharing your experience!

October 29, 2024

Dealership Rating
Employee Rating

Never again. They never get it right. Too much headaches with them. Not so many happy customers. More

by Rabich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Beyer, Ralph Sibbio, Ryan Peters, Keith Curran , Collin Romer , Diane Creazzo, Lori Allotta, Irma Jace , Diana Latella

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Oct 30, 2024

Dana Ford Lincoln responded

Hello - I'm disappointed to see that we've left you with this impression and would like the opportunity to get a better understanding of your concerns. At your earliest convenience, would you please contact me directly? Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

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