Jose Valdes

I received courteous, professional service. Also, very efficient service, my truck was even finished sooner than anticipated Also, very efficient service, my truck was even finished sooner than anticipated More

by LMLODOSSICHRN Verified Customer Verified Customer

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Totally frustrating experience. Almost NO communication, never any returned calls from Jose Valdes-Rosado. I had to physically go to the service department and talk to another, very Almost NO communication, never any returned calls from Jose Valdes-Rosado. I had to physically go to the service department and talk to another, very helpful, service adviser (Melany Finn) to even get an update on my truck. All the work was not completed with zero explanation why. Part of the work that was done, wasn't done correctly, which will necessitate another trip so they can correct their shotty work. Jose never followed up with my extended service contract which could have cost me over $1500. Thankfully, Melany helped me with all the legwork saving me a lot of money. If it weren't a recall from RAM, I would NEVER go to this dealership again. Thank you, Melanie for your help. More

by david@mfmrv.com Verified Customer Verified Customer

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Jose was great & kept me informed throughout the process through text/phone/email. Nik provided excellent videos & discussed his findings with me. Mike provided pictures & discussed his findings with me. Th through text/phone/email. Nik provided excellent videos & discussed his findings with me. Mike provided pictures & discussed his findings with me. These 3 gentleman went above & beyond to help me through this stressful time. I very much appreciate their professionalism & excellent customer service, More

by p_marsha Verified Customer Verified Customer

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Jose the service department manager always takes excellent care of my vehicle. I trust his work. excellent care of my vehicle. I trust his work. More

by maryk200801 Verified Customer Verified Customer

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Jose was very helpful. Diagnostic evaluation and service repair was done within one hour. Very prompt. Diagnostic evaluation and service repair was done within one hour. Very prompt. More

by dtreadwell321 Verified Customer Verified Customer

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Jose was a pleasure to work with. All other staff were helpful and asked if I was being taken care of, and if not, could they help. All other staff were helpful and asked if I was being taken care of, and if not, could they help. More

by jeffgoodkin Verified Customer Verified Customer

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I have purchased two cars here and the dealership has always been fair and has gone above and beyond in all they do. always been fair and has gone above and beyond in all they do. More

by NOMORECHAINS2011 Verified Customer Verified Customer

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people were very friendly and knowledgeable. I have been bringing my cars here since 2014. I have been bringing my cars here since 2014. More

by proudmomandgrandma Verified Customer Verified Customer

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Excellent professional service, first time with Carlos and most recent with Jose. From the moment of my arrival, until the time my Jeep was serviced, it was a great experience. I rate your service depart and most recent with Jose. From the moment of my arrival, until the time my Jeep was serviced, it was a great experience. I rate your service department a "FIVE STAR" for exceptional customer service. Will definitely be back again! Carlos and Jose, thank you again for all your help. More

by Buttercup Verified Customer Verified Customer

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The service tech, Jose Valdex courteous and professional. He let me know as to the progress of the service and recommended additional services. However when I got home I found the passenger side consul cove He let me know as to the progress of the service and recommended additional services. However when I got home I found the passenger side consul cover was loose where the tech had not replaced it properly following the cabin filter check. I notified Jose by text but never heard back. I also notified the person who did a follow-up phone call requesting me to complete this survey. Still no offer to correct the loose panel issue. Suggest a Quality Assurance program to make sure the customer's vehicle has been completely buttoned up before returning the vehicle to the customer. Thank you. More

by SKIPBREESE Verified Customer Verified Customer

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