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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
182 Reviews
4.7

182 Reviews

Write a Review

Dealership Experience

1 yr, 8 mos

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

182 Reviews of Jose Teran

November 19, 2024

Dealership Rating
Employee Rating

Great service (: Albert was very nice and understanding. I would highly recommend big star Cadillac to anyone More

by samanthavilla8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Nov 19, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 18, 2024

Dealership Rating
Employee Rating

Excellent customer service, friendly people, & top-notch service. Jose recommended a solution to my issue saved me an unnecessary expense. BIG Star is my forever choice. Thank you! More

by kriskalinowsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 14, 2024

Dealership Rating
Employee Rating

Great customer service, very attentive to customers needs,makes sure to gets work done in a timely manner More

by Dannyg010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 14, 2024

Dealership Rating
Employee Rating

We have been greeted very friendly by everyone! Will recommend you to others! Our buying process has been great! More

by bbking70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, David Bukrinsky, Lee Velazquez

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Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 11, 2024

Dealership Rating
Employee Rating

The new building is very nice. I didn’t have to wait long for the service done on my car. More

by dlsmith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 11, 2024

Dealership Rating
Employee Rating

All of the staff is super respectful, informative, and extremely nice. I would recommend Big Star Cadillac service departmen More

by Dawnm136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 09, 2024

Dealership Rating
Employee Rating

Jose gave the best customer service that I’ve seen and a long time at any place. He was very helpful kept me informed every step of the way I enjoy him as my service advisor. More

by KARINARTHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Ainsley Roark

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Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 08, 2024

Dealership Rating
Employee Rating

I always get great service however they left my wheel lock on my tire and I didn’t notice for a few days. More

by CJ.GUESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 06, 2024

Dealership Rating
Employee Rating

Jose is a pleasure to work with, always warm and personable , and answers any questions I may have. More

by Tinika2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 29, 2024

Dealership Rating
Employee Rating

Always have good service and the associates always take care of my car request. Good!!! More

by demi_harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 30, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

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