Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
178 Reviews
4.7

178 Reviews

Write a Review

Dealership Experience

1 yr, 8 mos

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

178 Reviews of Jose Teran

November 11, 2024

Dealership Rating
Employee Rating

The new building is very nice. I didn’t have to wait long for the service done on my car. More

by dlsmith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 11, 2024

Dealership Rating
Employee Rating

All of the staff is super respectful, informative, and extremely nice. I would recommend Big Star Cadillac service departmen More

by Dawnm136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 09, 2024

Dealership Rating
Employee Rating

Jose gave the best customer service that I’ve seen and a long time at any place. He was very helpful kept me informed every step of the way I enjoy him as my service advisor. More

by KARINARTHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Ainsley Roark

Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 08, 2024

Dealership Rating
Employee Rating

I always get great service however they left my wheel lock on my tire and I didn’t notice for a few days. More

by CJ.GUESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 06, 2024

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Employee Rating

Jose is a pleasure to work with, always warm and personable , and answers any questions I may have. More

by Tinika2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 29, 2024

Dealership Rating
Employee Rating

He was awesome. He took care of me. The second I walked in. I don’t think I was in there 10 seconds before he asked if he could help me he got me in and out of there More

by BENICIOLANE1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 29, 2024

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Employee Rating

Always have good service and the associates always take care of my car request. Good!!! More

by demi_harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 26, 2024

Dealership Rating
Employee Rating

Ellos son muy agradables y me gusta los recomiendo mucho siempre me gusta ir a big Star Cadillac More

by noemaill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

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Employee Rating

Vehicle service great and timely! Customer service agents need some customer service training no concept. More

by coniperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

October 24, 2024

Dealership Rating
Employee Rating

I had my car service at Big Star Cadillac, Jose always did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood

Oct 24, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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