Jose Sanchez
Jose Sanchez at Martin Chevrolet
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Jose Sanchez

Sales & Leasing Consultant

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
20 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

8 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.6

20 Reviews

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20 Reviews of Jose Sanchez

October 30, 2024

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Everything was pretty straight forward. I had one small complaint. It took a little longer than expected. I was told about an hour for the oil change, tire rotation and car wash. It was clo More

by dinod0817
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, James Dunn

Nov 05, 2024

Martin Chevrolet responded

Thank you for letting us know how your recent service visit went and for your patience with us when it took longer than anticipated. We appreciate you choosing Martin Chevrolet and look forward to making your next visit with us a speedy one! - Martin Chevrolet

October 11, 2024

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The whole team there to me are just plain great to me! will buy again. More

by garykoch180
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Blake Hill

Oct 25, 2024

Martin Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

June 25, 2024

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Jose was so helpful, knowledgeable while working with me today when I was purchasing my 2nd vehicle from Martin Chevy!!I went from an oil change to purchasing . I can’t thank him enough! I really appreciate More

by Keyauna31
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jul 02, 2024

Martin Chevrolet responded

Keyauna, We're pleased to know we have been able to exceed your expectations and really help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

May 15, 2024

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It's always a great experience at Martin. There team is very polite and the service is outstandin. The dealership is absolutely spotless. Overall it's the gold standard of Chevrolet dealershi More

by john.demski
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Dunn

Jun 05, 2024

Martin Chevrolet responded

John, We're thrilled to hear you had a positive experience at Martin Chevrolet! Your feedback is greatly appreciated and has been shared with the team. We can't wait to see you again for your next visit. Thank you for choosing us! - Martin Chevrolet

February 24, 2024

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My experience with Martin Chevrolet was top notch. From the sales department, (Jose) who was friendly and patient with me. And helped me work out all the details to purchase my new vehicle. Even th More

by KirkSiegenthaler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Savodge

Feb 26, 2024

Martin Chevrolet responded

Kirk, We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! Feel free to reach out to us if you need anything. - Martin Chevrolet

January 17, 2024

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Always easy and professional. Two purchases so far. Highly recommended. Quick and on time service as well. More

by ADAMSTIM21
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso

Jan 18, 2024

Martin Chevrolet responded

Tim, We'll always go the extra mile to make sure you have a stress-free experience and we're right here whenever you need any help or when you're ready to find your next car. Your business means the world to us, and we can't wait to see you again! - Martin Chevrolet

December 15, 2023

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I was lied to from begining they sold me a vehicle that started on fire with my family in it and I was lied to saying that the problem was fixed they put me and my whole family in danger and I had another More

by chuy1620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 18, 2023

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

Dec 20, 2023

chuy1620 responded

Well I was lied to from the begining I don't it's fair how u guys are handle it how else did u expect me to come in your office when I have a truck that doesn't run and I am stuck with the payment for few years u think I would come in hug every one after Jose called me tells .e bring me my truck the loaner basically not caring about my situation yeah u guys got ur money already so why care about the customer right u tell me how was i suppossed to be happy when i got sold a truck with a bad engine not fair all i wanted just help but never got it inmean i dont understand how u expect a customer tobe happy thta way but i tried but u wont help

August 08, 2023

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Very professional and courteous,explained all work to be done and what the charges should be More

by Tim
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, David Savodge

Aug 17, 2023

Martin Chevrolet responded

Tim, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

April 20, 2023

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Always friendly and giving prompt actions. Good to have a text message with an agent directly. More

by Jun
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Canty

Apr 21, 2023

Martin Chevrolet responded

Jun, Thanks for letting us help you out! We appreciate your business and hope to see you again next time you are in need of service or a new vehicle! - Martin Chevrolet

March 22, 2023

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The vehicle was as advertised plus extras that also came with the car. The staff was knowledgeable, no pressure, and friendly!!! More

by dentinhe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Lakhani , Anne Anderson

Apr 03, 2023

Martin Chevrolet responded

Congratulations on your new vehicle! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. I will make sure that Mike and Jose know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every mile in your new vehicle. - Martin Chevrolet

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