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Jose Gutierrez
Refer Me
65 Reviews
Dealership Experience
12 yrs
Industry Experience
36 yrs, 9 mos
Languages Spoken
English
Spanish
65 Reviews of Jose Gutierrez
July 14, 2021
Very friendly with the good service that I always expect to get when I come to Pasadena Volvo.Help are always around when you need it. to get when I come to Pasadena Volvo.Help are always around when you need it. More
by hongtongsak
Verified CustomerOther Employees Tagged: Na'eem Adams , Caros part department.
May 15, 2021
Excellent service and great feedback from the crew, especially Na'eem Adams. They even made arrangements to drop off our car at our house when it was finished. Something as small, yet thoughtful as t especially Na'eem Adams. They even made arrangements to drop off our car at our house when it was finished. Something as small, yet thoughtful as that made our life less stressful that day. Thanks! More
by W_GREG_RAMIREZ
Other Employees Tagged: Na'eem Adams , Anthony Marino
May 12, 2021
I can't say enough about the exceptional care and service that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad experiences with other dealers, I don't trust any other dealership with my 2019 XC90 T6. Rusnak's service team is professional, knowledgeable, helpful and very nice. And it's obvious they enjoy what they do which translates into an exceptional customer experience. Specifically, I want to give a shout out to the Service Manager, José Guittiérez and Service Adviser, Roman Garcia for always going the extra mile to ensure customers have a sublime experience during each visit. Unquestionably, José and Roman's commitment to service excellence is exemplary of the customer-centric Volvo brand. Please extend a personal thank you from me to these two amazing gentleman who make my Volvo life easier! Carla R. More
by Carla 619
Other Employees Tagged: Roman Garcia
May 07, 2021
The team at Rusnak Volvo in Pasadena is top notch. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. More
by Mark
Other Employees Tagged: Na'eem Adams , Anthony Marino
April 19, 2021
Service took me two hours earlier than my appt, were very helpful, kind and informative. While I waited for my car to be ready, I walked down the street and ate lunch at an amazing Korean BBQ place. The wh helpful, kind and informative. While I waited for my car to be ready, I walked down the street and ate lunch at an amazing Korean BBQ place. The whole feel of the dealership is more like family than a large corporate business. At the end of my visit, the very sweet receptionist took me to my car and walked me through some on-screen features in my XC60, including Car Play and other things I was unfamiliar with. Just an overall excellent experience with Rusnak Volvo in Pasadena. I will use them for all of my Volvo car needs from now on. Sean More
by DAVITTLAW
Other Employees Tagged: Na'eem Adams , Anthony Marino, Jaime
April 08, 2021
Very professional and patient, the new sales person, Jamie, she is knowledgeable and friendly, I think she is the one that make me wanted to get my first Volvo, she is very detailed. Jamie, she is knowledgeable and friendly, I think she is the one that make me wanted to get my first Volvo, she is very detailed. More
by ANCHILC
Other Employees Tagged: Na'eem Adams , Anthony Marino
March 12, 2021
Perfect in every way! You have a amazing customer-centric staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! More
by monstro808
Other Employees Tagged: Na'eem Adams, Christopher Harrison , Anthony Marino
March 12, 2021
Roman was very helpful with filing the tire replacement claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away from the dealership experience and is reflected in the dealership’s customer service ratings. Also my tire pressure light came back on even with the new tire installed, which does not give the confidence of a job well done at the moment. More
by 2018XC60T6FL
February 23, 2021
I brought our car in for a factory recall. The service was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch point was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch points. More
by HOLZINGER4
Other Employees Tagged: Na'eem Adams , Anthony Marino
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