Jose Gutierrez
Jose Gutierrez at Rusnak Volvo Cars
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Jose Gutierrez

Parts & Service Manager

Rusnak Volvo Cars

2025 East Colorado Blvd
Pasadena, CA 91107

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not yet
rated
65 Reviews

Dealership Experience

11 yrs, 11 mos

Industry Experience

36 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

not yet
rated

65 Reviews

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65 Reviews of Jose Gutierrez

August 13, 2023

Dealership Rating
Employee Rating

Everyone we met at Rusnak was friendly, professional and knowledgeable, especially Regina Smith, our sales person. More

by DonnaT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Regina Smith, Ron (finance)

July 14, 2021

Dealership Rating
Employee Rating

Very friendly with the good service that I always expect to get when I come to Pasadena Volvo.Help are always around when you need it. More

by hongtongsak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams , Caros part department.

Jul 14, 2021

Rusnak Volvo Cars responded

Glad to learn that you are consistently impressed with our Service Department. Our team here at Rusnak/Pasadena Volvo will be excited to learn about this review. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 15, 2021

Dealership Rating
Employee Rating

Excellent service and great feedback from the crew, especially Na'eem Adams. They even made arrangements to drop off our car at our house when it was finished. Something as small, yet thoughtful as t More

by W_GREG_RAMIREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams , Anthony Marino

May 17, 2021

Rusnak Volvo Cars responded

Greg, thank you for taking the time to write a positive review! We are glad to hear Na'eem, Jose, and Anthony went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we are looking forward to taking care of any of your auto needs in the future at Rusnak Volvo Cars.

May 12, 2021

Dealership Rating
Employee Rating

I can't say enough about the exceptional care and service that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad More

by Carla 619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roman Garcia

May 13, 2021

Rusnak Volvo Cars responded

Hi Carla, Thank you very much for your five star review, your kind words and sharing your feedback. We are thrilled that Jose and Roman and our team here continuously provides you a professional, friendly and helpful experience. We appreciate your travel to us and your repeat business. Thank you for choosing Rusnak/Pasadena Volvo Cars and we look forward to assisting you again for any of your future automotive needs.

May 07, 2021

Dealership Rating
Employee Rating

The team at Rusnak Volvo in Pasadena is top notch. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams , Anthony Marino

May 07, 2021

Rusnak Volvo Cars responded

Hi Mark, Thank you for your positive review. We are thrilled to hear that your experience was efficient, professional and pleasant. Thank you for choosing Rusnak/Pasadena Volvo Cars and we hope to continue to assist with all of your future automotive needs.

April 19, 2021

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Employee Rating

Service took me two hours earlier than my appt, were very helpful, kind and informative. While I waited for my car to be ready, I walked down the street and ate lunch at an amazing Korean BBQ place. The wh More

by DAVITTLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams , Anthony Marino, Jaime

Apr 20, 2021

Rusnak Volvo Cars responded

Thank you for the positive feedback! We are happy to know that you had a 5-star experience with us at Rusnak/Pasadena Volvo Cars, and we hope that you will continue to visit us in the future!

April 08, 2021

Dealership Rating
Employee Rating

Very professional and patient, the new sales person, Jamie, she is knowledgeable and friendly, I think she is the one that make me wanted to get my first Volvo, she is very detailed. More

by ANCHILC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams , Anthony Marino

Apr 09, 2021

Rusnak Volvo Cars responded

Thank you for taking the time to share your great experience with Na'eem, Jose, and Anthony in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Rusnak Volvo Cars.

March 12, 2021

Dealership Rating
Employee Rating

Perfect in every way! You have a amazing customer-centric staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! More

by monstro808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams, Christopher Harrison , Anthony Marino

Mar 13, 2021

Rusnak Volvo Cars responded

We appreciate your input. Glad to learn that you are consistently impressed with our service. We look forward to your next visit!

March 12, 2021

Dealership Rating
Employee Rating

Roman was very helpful with filing the tire replacement claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away More

by 2018XC60T6FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 27, 2021

Rusnak Volvo Cars responded

Hello, Thank you for taking the time to share your nice feedback for our team. I would appreciate the opportunity to look into anything I can if it has not been addressed already. Please reach out directly for any further assistance. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

February 23, 2021

Dealership Rating
Employee Rating

I brought our car in for a factory recall. The service was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch point More

by HOLZINGER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Na'eem Adams , Anthony Marino

Feb 24, 2021

Rusnak Volvo Cars responded

Thank you for taking the time to share your experience at Rusnak Volvo Cars. We're happy to have provided a timely service visit. Have a wonderful day!

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