Jose Gomez

Great leadership and customer service in the service department. From well respected employees welcoming you at the entrance to service advisors handling your car issues throughly. My car was handled pr department. From well respected employees welcoming you at the entrance to service advisors handling your car issues throughly. My car was handled professionally. More

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The staff is very polite and courteous. They were very professional as well. Each staff member I had contact with were very helpful and attentive to my needs.The staff kept me well informed They were very professional as well. Each staff member I had contact with were very helpful and attentive to my needs.The staff kept me well informed of each and every step they made. More

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I am deeply disappointed with the unethical business practices of this company, specifically involving Robert and Jose. Despite my efforts to resolve an issue amicably, they were unwilling to take resp practices of this company, specifically involving Robert and Jose. Despite my efforts to resolve an issue amicably, they were unwilling to take responsibility for their actions, jeopardizing our relationship and trust. My experience dealing with Robert and Jose was frustrating from start to finish. Their refusal to acknowledge their mistakes, coupled with poor communication and a lack of transparency, reflects a concerning disregard for customer relationships. It's astonishing that they would risk damaging their reputation over such questionable practices. They fraudulently billed me for work not even complete. They billed me for a mirror repair for over 1000$ and they never even completed the work. The mirror was never damaged to begin with. They lied about the work they did and even lied stating the mirror was damaged, then retracted their statement stating it was an internal wiring issue. The mirror works perfectly fine. Seems like a bait and switch to me. I escalated the matter to their leadership team, hoping for a resolution, but was met with more of the same dismissive attitude. It's clear that customer satisfaction is not a priority for them. I strongly advise other consumers and businesses to be cautious when dealing with this company. Our experience will be shared within our network to warn others of the potential risks. More

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Wonderful experience and very knowledgeable of the issues and solutions for My jeep. Wonderful customer service and timing to return my jeep after the repairs as well and solutions for My jeep. Wonderful customer service and timing to return my jeep after the repairs as well More

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Jimmy Somma is an asset to the dealership. Honest, professional service. The automobile service shop is clean The manager Jose is also an asset . He's honest, respectful and pays attention to Honest, professional service. The automobile service shop is clean The manager Jose is also an asset . He's honest, respectful and pays attention to your vehicle needs. Nice work East Chester Chrysler. More

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all good all good and and and and and and ok ok ok ok ok ok ok ok More

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Jose/Jordan was great. Fast service I recommend Eastchester and will be back when needed Fast service I recommend Eastchester and will be back when needed More

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I arrived to the location without an appointment, the manager did not take my car because of the many appointments it had on that day, told me that I can be given an appointment for the following day and manager did not take my car because of the many appointments it had on that day, told me that I can be given an appointment for the following day and to return or leave my car on the lot to be seen the next day. My car is undriveable and i told him I could not make it back the next day, I had to call out of work in order to address this emergency issue that is going on with my car. I opted for the leaving my car at the lot. I call the next day to ensure my car is being seen, I had some issues getting a hold of someone, then I am assigned a service advisor Kairo who then tells me by 2pm I'll be contacted. I arrive to the dealership at 4pm (i had another appointment with sales) to find out my car was not looked at AT ALL, and the manager denying that he told me my car would be serviced the following day and instead is falsely saying that he let me know it would take 48 hours for my car to be seen. Meanwhile in their system it states my cars "promised date" -- meaning return date is 1/9 by 5pm. I am being told that I will receive a phone call today by 12pm. My car insurance calls me and tells me they tried to get a hold of someone at the service center to know more information about my car at around 10am was told there was no update on my car. This by far has been the worst service center in my history of service centers of cars. More

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The service manager Jose Gomez was a tremendous help in solving my immediate problem that was created add another facility for repair since that day my car has not had any issues whatsoever and I appreciat solving my immediate problem that was created add another facility for repair since that day my car has not had any issues whatsoever and I appreciate and commend the help that he is provided More

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They call me back this time and inquiring for information about a manager is what I wanted, but couldn't get the information at that time because the manager was out. about a manager is what I wanted, but couldn't get the information at that time because the manager was out. More

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