Autos of Forney

BUYERS BEWARE! ! Autos of Forney is one of the most unprofessional businesses I’ve ever purchased from, even for a used car dealership. I purchased a 2021 Jeep Grand ! Autos of Forney is one of the most unprofessional businesses I’ve ever purchased from, even for a used car dealership. I purchased a 2021 Jeep Grand Cherokee on 10/17 and from the beginning there was a constant string of problems that still have not been resolved. They lied about multiple aspects of the sale included the condition of the car and the warranty coverage, and they have taken no responsibility for anything. This included selling my the car with 1mm brakepads, dangerously ineffective windshield wipers, and $8000 in repairs, including a leak in the radiator system that I was informed could cause serious damage to the head gaskets if not repaired. I had the car delivered, so I was unable to test drive the car, but they had assured me it passed a presale inspection, but it doesn't appear that the car was inspected at all. The warranty company also refused to cover the repairs because they determined they were preexisting and that I should have been informed about the repairs buy Autos of Forney. No accountability whatsover. If you do choose to buy from them, make sure to read everything very thoroughly and have every aspect of the sale well documented. Better yet, just save yourself some trouble and find a different dealership. If there is nothing wrong with the vehicle then it might be okay, but if there are any issues you will be out of luck and left stranded. I informed Autos of Forney that the extended warranty would not cover the repairs, and they have not taken any responsibility for any oversights in the presale inspection, even for the repairs that were considered a safety issue. Autos of Forney stated that would reach out to their “regional warranty representative” to have a third-party inspection, but that was over two weeks ago and there has not been any indication this will actually happen, and they will not provide any information for the warranty rep. They also claim that there is no one else at Autos of Forney that I can speak with about the issue except for Maletta and the original salesperson. It looks like I will be stuck with around $8000 in unexpected repairs, but I also have to choose between paying for the repairs myself so that the problems don’t worsen, or trying to wait for a “third party inspection” which at this point seems to be a complete lie, and will likely leave me stuck with the repair costs anyway and possibly worse damage. This is a brief synopsis of what happened, I could fill a few pages with the whole story....multiple levels of unprofessionalism and predatory practices. More

Stay clear of this dealership, especially the location in Forney, TX! They sold a car to my spouse without valid paperwork. They claimed his paperwork was at the Greenville office due to their own finance de Forney, TX! They sold a car to my spouse without valid paperwork. They claimed his paperwork was at the Greenville office due to their own finance department being remolded. During the sale the sales person made a verbal agreement to repair the unusable back windows. The parts had reportedly been ordered and would be in the same week of the sale. It has been approximately 3 weeks of my spouse contacting the dealership by phone and in person regarding the promised repair. This week Jose told him the part was at the Greenville location and would be brought along with cars that were being delivered the same or next day. It’s been days now and no call has been received. My advice for anyone would be to go to a dealership that is reliable and stands behind their sales. Auto of Forney has some sketchy practices and they are not recommended. More

Boutique dealership and friendly salesperson. Drove over 200 miles to purchase a specific car - Volvo XC90 Clear communication received on price, features, support over the phone and in pe Drove over 200 miles to purchase a specific car - Volvo XC90 Clear communication received on price, features, support over the phone and in person. The entire buying process was very smooth. Kudos to Louis J and Jose F. More

Accountability is off a lot of back and forth on things they should be doing. they should be doing. More

Great Place to go! ! Everyone was real nice and helpful! appreciate it thank y'all so much ! ! Everyone was real nice and helpful! appreciate it thank y'all so much ! More

They made everything really easy and I love my new car. No issues so far. No issues so far. More

Greenville Location Andre and Chris truly exceeded our expectations! They demonstrated exceptional family-friendliness and remarkable flexibility throughout our interaction. Their willingness to go the ex expectations! They demonstrated exceptional family-friendliness and remarkable flexibility throughout our interaction. Their willingness to go the extra mile to ensure we received exactly what we needed was truly outstanding. I would highly recommend them without hesitation. More

Very helpful, understanding, and flexible. They truly are people who want to help. Thank yall! They truly are people who want to help. Thank yall! More

Bryan and Gloria were great to work with! They made the process of buying TWO cars super easy! They made the process of buying TWO cars super easy! More

We purchased a vehicle from this dealership, provided a down payment, and signed a contract. Despite repeated requests, they refused to provide us with a copy of the paperwork, claiming it would be emailed down payment, and signed a contract. Despite repeated requests, they refused to provide us with a copy of the paperwork, claiming it would be emailed, but it never was. Instead, we received multiple excuses. Now, we are being told that the financing did not go through, that they want the car returned, and that the contract is invalid — yet they still refuse to give us a copy of the documents we signed. This experience raises serious concerns about transparency and professionalism. If you choose to do business here, insist on receiving all paperwork in hand before leaving the dealership. Do not rely on promises that it will be sent later, as that was not our experience. More