Jose Cruz
Jose Cruz at Lake Chevrolet
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Jose Cruz

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.7
76 Reviews
4.7

76 Reviews

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76 Reviews of Jose Cruz

November 20, 2024

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Very nice and efficient . The work was done fast and and everyone was kind even got a free car wash More

by chris.costello1313
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Recommend Dealer
Yes
Nov 21, 2024

Lake Chevrolet responded

Thank you, Chris! We appreciate your positive feedback about your experience at Lake Chevrolet. It's great to hear that our team provided efficient service and that you enjoyed the complimentary car wash. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

November 11, 2024

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Parts department guy is great representation and professional, service guy was not professional at all , lied , nick the manager was more straightforward, and professional,I usually go to Griffen Ch More

by Jaber
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Recommend Dealer
No

Other Employees Tagged: Nick Harmon , Mario

November 08, 2024

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Love you guys, thanks for the car wash! U You are the only bright spot about a car malfunction! More

by None
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Recommend Dealer
Yes
Nov 11, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that our team at Lake Chevrolet could brighten your day during a car malfunction. We appreciate your kind words and look forward to assisting you again soon! Sincerely, The Team at Lake Chevrolet

November 06, 2024

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I do like coming to this dealership for service Although my tire pressures were not checked More

by rick.haas
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Recommend Dealer
Yes
Nov 08, 2024

Lake Chevrolet responded

Thank you for your review! We're glad to hear that you enjoy coming to Lake Chevrolet for service. We appreciate your feedback regarding the tire pressures not being checked and will ensure our team is reminded of this important detail. We look forward to seeing you again for your next service visit! Sincerely, The Team at Lake Chevrolet

November 06, 2024

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Jose Cruz was at my car about the time I rolled up and stopped. Very polite and efficient. Warm chocolate chip cookies would have been perfect complement with the my liquid refreshments. Keep up the good More

by PZGRANNY
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Recommend Dealer
Yes
Nov 08, 2024

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our service polite and efficient. We appreciate your suggestion about the warm chocolate chip cookies—who wouldn't love that treat? We hope to see you again at Lake Chevrolet for another exceptional experience! Sincerely, The Team at Lake Chevrolet

November 05, 2024

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When I first arrived I was greeted with smiling kind faces. My car was well cared for and done in a timely manner. This is the only dealership I’ll ever go to!! More

by juliana.martin
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Recommend Dealer
Yes
Nov 06, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team strives to provide friendly and prompt service, and it's great to know that your car was well cared for. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at Lake Chevrolet

November 04, 2024

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I have brought my vehicle back MULTIPLE TIMES because I am almost positive the transmission is going out. They keep telling me the car isn’t doing it when they drive it which is HARD to believe because it More

by janessa.kittell.jk
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Recommend Dealer
No

Other Employees Tagged: Justin Sirrell, Jonathan Colin , Damien Hug

Nov 07, 2024

Lake Chevrolet responded

Thank you for sharing your concerns, and I’m truly sorry to hear about the frustration you’ve experienced. We understand how unsettling it is to feel that something is wrong with your vehicle, especially as you drive it daily. Diagnosing an issue that doesn’t replicate during our inspections can be challenging, as it makes it difficult to pinpoint the exact cause. However, we take your concerns seriously and want to do everything we can to get to the bottom of this. If you’d like, we can set up a time for you to bring the vehicle in, or we can try a test drive together to better understand the symptoms you’re experiencing. Please feel free to reach out directly, and we’ll make it a priority to address this. Thank you for your patience and for giving us the chance to resolve the issue.

November 04, 2024

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helpfull,friendly were able tofix the problem on a short check.professional able to get work done effiently More

by scott.sarych
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Recommend Dealer
Yes
Nov 06, 2024

Lake Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you found our team at Lake Chevrolet to be helpful and friendly. It's great to know we could efficiently address your concerns. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

October 29, 2024

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Wife brought vehicle in, first time here. Said stuff was awesome, extremely friendly. Finished timely More

by pcorrell
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Recommend Dealer
Yes
Oct 31, 2024

Lake Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear that your wife had a great experience at Lake Chevrolet. Our team takes pride in providing friendly service and timely vehicle maintenance. We look forward to seeing you both again in the future! Sincerely, The Team at Lake Chevrolet

October 25, 2024

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Rep Damien was unknowledgeable about the service I received. Couldn’t assist with questions or concerns. Left dealership unpleased brushed off & unknowning what to expect with the service of my vehicl More

by Consumer
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Harmon

Oct 28, 2024

Lake Chevrolet responded

Thank you for your feedback. We understand your concerns regarding the service you received at Lake Chevrolet and appreciate you bringing this to our attention. We strive to provide thorough information and excellent customer support, and it's clear we fell short during your visit. We encourage you to reach out to us directly so we can address your experience and ensure you feel valued and informed moving forward. Thank you for choosing Lake Chevrolet, and we hope to restore your confidence in our team. Sincerely, The Team at Lake Chevrolet

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