Jose Cruz
Jose Cruz at Lake Chevrolet
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Jose Cruz

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.7
109 Reviews
4.7

109 Reviews

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109 Reviews of Jose Cruz

April 09, 2025

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Employee Rating

They are very organized and professional and I haven't met anyone there that is hard to talk to. They are all so friendly. More

by Klemdog16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mikhail True

Apr 09, 2025

Lake Chevrolet responded

Thank you for your review! We truly appreciate your feedback about the team at Lake Chevrolet. It's great to hear that you found us organized, professional, and friendly. We look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

April 07, 2025

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Employee Rating

Always been taken care of 10 out of 10. Always done before expected. Nick Harmon is the best!!! More

by Jnetzel3
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Apr 07, 2025

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you've consistently had a great experience at Lake Chevrolet. We're glad Nick was able to provide you with the top-notch service you deserve. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

March 20, 2025

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Great customer service, well spoken. I would definitely always feel welcome there. 10/10 rating More

by hviera108
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Recommend Dealer
Yes
Mar 21, 2025

Lake Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you felt welcomed and received great customer service at Lake Chevrolet. Your satisfaction means a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

March 20, 2025

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Brought my car in with a concern about my Apple CarPlay. It was never addressed when I got in my car to drive it home once again the message about the password appeared. I flagged someone down to get help. More

by mhamer0
Service Price Transparency
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Recommend Dealer
No
Mar 27, 2025

Lake Chevrolet responded

We’re sorry to hear that your Apple CarPlay issue wasn’t resolved, we understand how frustrating that must be. We strive to address all concerns thoroughly, and it sounds like we fell short this time. We’d appreciate the chance to make this right. Please feel free to reach out to our service manager at 414-281-5000 so we can take another look and ensure the issue is properly addressed. Thank you for your feedback, we value your business and hope to improve your experience.

March 07, 2025

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I like how people help me on everything I came for service and even when they help me finding to buy my new truck More

by rafaeldf1023
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Omar Cabrera , Rodrigo

Mar 08, 2025

Lake Chevrolet responded

Thank you for your wonderful feedback, Rafael! We're thrilled to hear that you felt supported during your service visit and while finding your new truck at Lake Chevrolet. Our team is dedicated to providing excellent service, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

March 06, 2025

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I visited Lake Chevy to set up an appointment for tire rotation and general check up. Jose said they could do the service immediately if I was willing to wait. I was in and out in 20 minutes, and it saved More

by pianobsm
Service Price Transparency
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Recommend Dealer
Yes
Mar 06, 2025

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet with Jose. It's great to know that we could accommodate your tire rotation and check-up right away, saving you another visit. We appreciate your kind words about our team's friendliness and helpfulness. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

March 05, 2025

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Great customer service received from start to finish. I was happy to receive same day assistance since it was a little later in the afternoon. While my truck remote key was being serviced, there was a co More

by jessicablanco86
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Colin

Mar 05, 2025

Lake Chevrolet responded

Thank you for your wonderful feedback, Jessica! We're thrilled to hear that you received great customer service at Lake Chevrolet and that you appreciated the same-day assistance with your truck's remote key. It’s great to know you found our seating area comfortable and enjoyed the amenities during your visit. We aim to provide an attentive experience for all our customers. We look forward to welcoming you back next time! Sincerely, The Team at Lake Chevrolet

February 26, 2025

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The best dealership I have ever dealt with! I have serviced at other dealerships that don’t compare. Keep up the Good Work! More

by aweimar0
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Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, John Webler, Nick Harmon, Cameron Allen, Gavin Pope , Jonathan Colin, Drew Leszczynski

Feb 27, 2025

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team works hard to provide top-notch service, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

February 25, 2025

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I bought my car from this dealer and have always beeb treated fairly. I will buy from them again. More

by Sjo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski , Drew Leszczynski

Feb 26, 2025

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel treated fairly at Lake Chevrolet and that you plan to come back for your next purchase. Your support means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

February 19, 2025

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Employee Rating

Not trustworthy. Poor communication. Passive aggressive and sleazy. I wish there was a closer dealership. More

by Ken
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Craig Pozarski

Mar 13, 2025

Lake Chevrolet responded

I’m sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear communication and a positive experience for every customer, and I’d love the opportunity to understand what went wrong and how we can improve. Please feel free to reach out to our store manager at 414-281-5000, and we'd be happy to discuss this further.

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