Jose Cantu | Page 2

Very good and quick service. My second truck I purchase from Allways and very satisfied My second truck I purchase from Allways and very satisfied More

by BALTAZARRAMIREZ1 Verified Customer Verified Customer

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Helpful and respectful staff. Clean and nice building. Fast service. Sales staff are great people Clean and nice building. Fast service. Sales staff are great people More

by jsbukowski Verified Customer Verified Customer

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Very helpful and friendly staff. They were willing to go out of their way for me. They were willing to go out of their way for me. More

by brianejones70 Verified Customer Verified Customer

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They were very nice and professional and answered all my questions. They were very helpful and understanding. questions. They were very helpful and understanding. More

by troymorein Verified Customer Verified Customer

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They were very nice and very helpful and were able to get us into a 2021 Dodge Ram Truck us into a 2021 Dodge Ram Truck More

by alicegutierrez68 Verified Customer Verified Customer

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They are very friendly they don't try to pressure you into buying a vehicle if you are not ready and I love that when you are ready they are there to help in anyway I have bought 3 cars from them and I w into buying a vehicle if you are not ready and I love that when you are ready they are there to help in anyway I have bought 3 cars from them and I will always go here they have never sold me a car I wouldn't put my kid in More

by anthonyduck Verified Customer Verified Customer

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Great friendly service. No haggling on the price. Gave their best price first time around and was very straight forward like it should be. . No haggling on the price. Gave their best price first time around and was very straight forward like it should be. . More

by pmolina6 Verified Customer Verified Customer

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What a great experience in buying a new truck definitely reccomend Jose and the team at Atascosa CDJR reccomend Jose and the team at Atascosa CDJR More

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My experience with Allways started great. Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fa Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fax looked great, even though it was driven 2000 miles after the oil change they did when it was traded in. Test drove the truck; following the directions of Mr. Jose our sales representative. Went around the block, then we went back to the dealership, speed got no higher then 50mph. The truck ran great! We decided to go forward with the purchase. It was evening when it was all said and done I didn't get the truck washed and made ready took it home dirty. Took the truck and a soon as I got on the hwy, I felt a vibration on the seat that shook the truck. I called Jose. He told me to bring it back when you can, and service will take care of me. The next day I took the truck to work and started feeling a thump feeling every time I took off from a stop. After getting home from work I decided to check the truck out myself. The first thing I checked was the fluids starting with the coolant. It was completely dry and had some slimy muddy gunk all over the dip stick, engine oil was dark and looked old & (burnt). I crawled under the truck and started inspecting all the suspension and driveline to find the sorce of the thump and discovered a badly leaking shock, and a weak carrier bearing bushing. I called Jose again after that and was told the samething, "bring it to service when i have time and they will take care of you". I had explained to Jose that I work graveyard hours and it's hard for me to drive 40 minutes to their dealership with no loaner vehicle or a ride back home. After about a week later I was able to get a day off dropped my truck off in the morning. Jesse was my service advisor, he told me they'll get it racked up & checked out immediately, he'll call me in a few hours. I waited all day and got no call. I called him the next day first thing in the morning and he told me all he had to do was get paperwork from the technician. That took most of the day then I called him back again. Turns out my truck was never checked. He told me they were going to bring it in "right now" and check it. Finally got a call back about 20min later saying nothing was found. from him. The technician didn't see anything wrong but admitted that the bushings to the driveshaft bearing did feel a little weak. But it wasn't torn all the way through, so he won't warranty it. He then proceed to try to up sell service. Told me I had two bad tires, one with a ball the other with other with a flat spot; so I'll need 4 new tires. I also needed an alignment. I didn't have the truck no more then two weeks; all that should have been taken care of or at least brought to my attention beforehand. He also told be there was about 50 pounds of weights on the tires; most likely the reason I didn't feel too bad of a vibration when driving around the block. This pick up truck was not inspected when it was traded in!. If it was inspected properly the shocks, coolant, tires, alignment, etc would of all been found; along with that thump feeling. Again, all should have been, addressed, or brought to my attention beforehand. He also told be there was about 50 pounds of weights on the tires; most likely the reason I didn't feel too bad of a vibration when driving around the block. This pick up truck was not inspected when it was traded in!. If it was inspected properly the shocks, coolant, tires, alignment, etc would of all been found; along with that thump feeling. Again, all should have been, addressed, or brought to my attention before the sell. I was lied to and sold an unsafe vehicle. It recieved an oil change and was washed..... that's it! I tried reaching out to management and was told by Douge that I caused that"how do I know you didn't do it". I was very offended by that response. I babied that truck like crazy. I've been telling Always about the thump and vibration from day1 More

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My experience with Allways started great. Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fa Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fax looked great, besides there was 2000 miles on the oil change they claimed they did. Test drive the truck; following the directions of Mr. Jose our sales representative. Went around the block, then we went back to the dealership. The truck ran great! We decided to go forward with the purchase. It was evening when it was all said and done. Took the truck and a soon as I got on the hwy, I felt a vibration on the seat that shook the truck. I called Jose. He told me to bring it back when you can, and service will take care of me. The next day I took the truck to work and started feeling a thump feeling every time I took off from a stop. After getting home from work I decided to check the truck out myself. The first thing I checked was the fluids starting with the coolant. It was completely dry and had some slimy muddy gunk all over the dip stick. I crawled under the truck and started inspecting all the suspension to find the sorce of the thump and discovered a badly leaking shock, and a weak center bearing bushing. I called Jose again after that and was told the samething, bring it to service. I had explained to Jose that I work graveyard hours and it's hard for me to drive 40 minutes to their dealership with no loaner vehicle or a ride back home. After about a week later I was able to get a day off dropped my truck off in the morning. Jesse was my service advisor, he told me they'll get it racked up & checked out immediately, he'll call me in a few hours. I waited all day and got no call. I called him the next day first thing in the morning and he told me all he had to do was get paperwork from the technician. That took most of the day then, finally got a call from him. He told me the technician didn't see anything wrong but admitted that the bushings to the driveshaft bearing did feel a little weak. But it wasn't torn. He then proceed to try to up sell things the technician recommended. Told me I had two bad tires, so I'll need 4, and I also needed an alignment. Take it, I didn't have the truck no more then two weeks ago that should have been taken care of orat least brought to my attention beforehand. He also told be there was about 50 pounds of weights on one tire; most likely the reason I didn't feel too bad of a vibration. This pick truck was not inspected when it was traded in. It got an oil change and was washed..... that's it! I tried reaching out to management and was told "how do I know your didn't do it". I was very offended by that response. I babied that truck like crazy. I've been telling Always about the thump feeling and vibration the day I drove it home. I feel as though I gotten taken advantage of. The attitude and responses of Mr. Doug was very unprofessional and I also think they have a lot of pencil whipping and laziness on the technician side. More

by Jdcarreon Verified Customer Verified Customer

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