Jose Alcaraz

1. Bought a Honda Accord end of April. Two weeks later it was found to have a slow tire leak. Happened again twice, taking 2-4 weeks to show up each time. Tiny nail discovered. I had to pay to fix it. it was found to have a slow tire leak. Happened again twice, taking 2-4 weeks to show up each time. Tiny nail discovered. I had to pay to fix it. Was it there before I bought it? Maybe yes, maybe no. 2. By July 1st my license plate hadn't showed up. I called Beaverton Honda. They said they wouldn't do anything about it until the temp. plate was up (3weeks later). That's now. I called this week. B. Honda tells me that mid May my plates were ordered and sent out but sent back. THEY COULD HAVE TOLD ME THIS WEEKS BEFORE! I asked why the plates were returned. They named the address - it was correct. They said something about maybe the package needed to be signed for; I learned today that it did not. They then told me I had to fix this be contacting DMV and asking for my plates back. Basically B. Honda told me it was my problem, even though they were the service provider. The staff today gave me a DMV number that she said would be a direct line. It's 503-299-9999. It's a general number to DMV. I don't know about your DMV but mine has a line 75 ft long out the door every morning. Staff at B. Honda lie to make you go away, and based on their telling me not to call until the due date when the problem happened 6 weeks earlier I'd say they don't know what they're doing. 3. The extended warranty I bought. Last month I received notice that some things will cost me more than when I purchased it. This is my third Honda. I like the car, but I recommend you go elsewhere to buy and for service. More

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Jose was trying to force me to buy a car and scam me. He wanted to make me pay more than what the car was worth ! He wanted to make me pay more than what the car was worth ! More

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Very rude employee. Very disrespectful and mean towards clients, he should not be in this profession. Very disrespectful and mean towards clients, he should not be in this profession. More

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Very manipulative, disrespectful and was trying to force us to buy the car. We told him we had to think about buying it and he got upset saying “what is there to think about” and got mad when he thought we us to buy the car. We told him we had to think about buying it and he got upset saying “what is there to think about” and got mad when he thought we were going to leave. He will try to scam you to put money into his own pocket. Don’t fall for these schemes and don’t fall under the pressure these salesmen try to put you under. Remember you are the one that is making the decision if you wanna buy. More

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Difficult to work with, we felt we were being manipulated. We questioned there honesty in dealing with us. manipulated. We questioned there honesty in dealing with us. More

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Terrible service not only is Jason narcissistic, but arrogant and needs to be humbled. He knew absolutely nothing about the cars and didn’t provide any help. He even faked a call in the middle of our co arrogant and needs to be humbled. He knew absolutely nothing about the cars and didn’t provide any help. He even faked a call in the middle of our conversation so he could leave. Honda needs to train their employees better. Never in my life have I been treated this poorly. I say Jason should be fired. More

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Been in sales for +10 years but never seen unprofessional (lack of product knowledge) and impolite sales team like this. Think COVID and limited supply changed attitudes of dealerships how they treat custome (lack of product knowledge) and impolite sales team like this. Think COVID and limited supply changed attitudes of dealerships how they treat customers. Needs better training. More

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We wanted ro sell our 2013 Honda Odyssey. The dealership was prompt, courteous and gave us a fair price. The dealership was prompt, courteous and gave us a fair price. More

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Appointment kept, smooth transaction. No pressure. Appreciate the help.Jose was pleasant and knowledgeable. Didn’t get passed off. No pressure. Appreciate the help.Jose was pleasant and knowledgeable. Didn’t get passed off. More

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