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Jorge Sierra
Jorge Sierra at Genesis of Naples
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Jorge Sierra

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.7
9 Reviews
4.7

9 Reviews

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9 Reviews of Jorge Sierra

March 01, 2025

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Employee Rating

Good service for recall repair. I opted to wait and work was done almost an hour earlier than estimated. More

by AUNTMARSIL
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JCDavies

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Mar 03, 2025

Genesis of Naples responded

We're glad to hear that your recall repair was completed ahead of schedule at Genesis of Naples. Thank you for sharing your experience with us!

February 28, 2025

Dealership Rating
Employee Rating

Joe was amazing in helping me with my recall. He got me back home and back to the dealership with such graciousness. Overall a lovely service. More

by HEATHER75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Genesis of Naples responded

We're delighted to hear that Joe provided such gracious service during your recall visit at Genesis of Naples. Thank you for sharing this positive experience with us!

February 10, 2025

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Employee Rating

I had a very good experience with the service department and contact person I’m probably going to get another Genesis when my lease expires More

by davidwykes1001
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2025

Genesis of Naples responded

We're delighted to hear about your positive experience with our service department at Genesis of Naples! It's fantastic that you're considering another Genesis when your lease is up. We're here whenever you need us!

February 09, 2025

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The team was ready for me when I arrived, kept me updated on the progress and shared all the service details. Easy Cheesy 😊 More

by edmaz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Genesis of Naples responded

We're delighted to hear that your experience was smooth and informative with the team at Genesis of Naples. Thanks for sharing your feedback!

February 08, 2025

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First class valet service - pick up and return. Great service on the vehicle. Great wash, too! More

by FSDusk
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Genesis of Naples responded

We are glad to hear that you appreciated the valet service and car wash. Thanks for choosing Genesis of Naples!

February 07, 2025

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Employee Rating

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis

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Feb 07, 2025

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

January 31, 2025

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Employee Rating

Attentive staff, comfortable waiting area, speedy service, and great service advisor. Overall, a nice experience. More

by jwjones2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Genesis of Naples responded

We're delighted to hear that you had a pleasant experience with our attentive staff and comfortable amenities at Genesis of Naples. Thank you for sharing your feedback, and we look forward to serving you again!

January 27, 2025

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Employee Rating

The dealership was fair with their negotiations, and they were very good on explaining all the intricate parts of the car in the various devices to help you get the most out of the vehicle. More

by DONALDWEGENERDCPC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Banks

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Jan 27, 2025

Genesis of Naples responded

Donald, we're glad to hear that our team at Genesis of Naples provided clear explanations and fair negotiations. Enjoy getting the most out of your new vehicle!

January 26, 2025

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Took six weeks to get an appointment for an oil change. Then no loaner car. More

by pekie324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 27, 2025

Genesis of Naples responded

I sincerely apologize for the delay and the frustration it has caused. However, we typically provide courtesy cars if your service takes longer than expected and when it is a warrantable item. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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