Jorge Sierra

Very good service and the people very kind. Nice place too and big. The facility Nice place too and big. The facility More

by djsandunga74 Verified Customer Verified Customer

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Booked an appt over a month ago. My wife showed up on time and waited 3 hours for an oil change & tire rotation! Terrible customer service. Tried to text the service guy, but no r My wife showed up on time and waited 3 hours for an oil change & tire rotation! Terrible customer service. Tried to text the service guy, but no response. Very disappointing. :( More

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They have been servicing my 2 Hyundais for a couple years, Jorge became my new Service Rep and it has been a much better experience. He is pleasant, conscientious and efficient. He followed up with eve years, Jorge became my new Service Rep and it has been a much better experience. He is pleasant, conscientious and efficient. He followed up with everything. Glad he is there. More

by greig13 Verified Customer Verified Customer

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Great service. Jorge a pleasure to work with. Jorge explained what was being done to my car and why it was important Jorge a pleasure to work with. Jorge explained what was being done to my car and why it was important More

by AMMJAM88 Verified Customer Verified Customer

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service was good . It was not as long this time and i am pleased with service It was not as long this time and i am pleased with service More

by ANNEKEANEY124 Verified Customer Verified Customer

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I have had 2 Hyundai Sonatas and have been very satisfied.Would definitely buy another Hyundai due to their maintenance department Just brought in my car for service due to ABS sensor light had Jor satisfied.Would definitely buy another Hyundai due to their maintenance department Just brought in my car for service due to ABS sensor light had Jorge take care of me he explained what my car would be checked for and explained the prices the service lounge was recently renovated. Jorge made a call to enterprise to pick me up since my car wasn’t ready until the next day Saturday. Jorge called me Saturday said I could pick up the car Saturday noon the car was ready when I got there had someone walk me to my car More

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I haven’t dealt with anyone yet that wasn’t very professional. Jorge was super and very organized. professional. Jorge was super and very organized. More

by dbailey79 Verified Customer Verified Customer

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Great experience they treated us very well and fixed our car while we waited, very courteous car while we waited, very courteous More

by JJUSTICE4 Verified Customer Verified Customer

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Nothing changed with that dealer. Worst service I've ever seen. In May 2025 I bought a Certified pre-owned car, and I paid extra money for that certification. In February 2026 bulb on Worst service I've ever seen. In May 2025 I bought a Certified pre-owned car, and I paid extra money for that certification. In February 2026 bulb on rear licence plate came off. Not a big deal, right? But not for Official Dealer as Tamiami Hyundai of Naples. Before to make an Appointment I stoped by in the office to find out if the bulb covered by warranty. The answer from service specialist George was positive. I did an appointment. In two weeks when I brought the car for bulb replacement (one bulb only), I was told by Service manager Alex that because the installed bulbs are not OEM it is not covered by warranty. And in general the bulbs covered by warranty only 1 year or 12.000 miles. The estimate to fix it out my pocket was $107 plus labor. After my question that I had bought the car as Certified pre-owned and all parts must be checked and original, and, probably, the original parts would not burned at all, the service guys refused to speak and addressed me to the Sales department. OKay, no problem, I found the same sales person Tommy who sold the car to me and ask him what going on. He just run away without answering because he was busy with another victim, sorry, customer. I tried to find the General manager. He was not in the office. After 30 minutes I finally found Abraham, the "manager" with Genesis on his badge who said he is in charge. I explained to him the situation, he was very attentive to details, after that he asked his service manager about it, listened the same story one more time. His proposal was to share the cost between us. I refused it. He decided to replace only burned bulb. I was agree, but really disappointed. Why Certificate pre-owned car had not original parts? If it means nothing, why I had to pay for that? What else I can expect? All these questions I gave to him. No answer. More over, one of the managers began almost yell on me and in rude and impolite way "teaching" how I have to be grateful that they decided to fix the issue. After I answered to him the same manner, Abraham refused change the bulb and ask me to leave the building. He said that the Tamiami Hyundai will never service my car. Technically, I'm not surprised. What to expect from those who know nothing about the Customer Service and how right management looks like? In contrast. The same day, 30 minutes later at 1:40pm, I called to Kia of Naples dealership on Airport pulling. The bulb was on stock. Price was $6. In spite of the fact, that parts department was working till 2pm, the parts manager agreed waiting for me. When I came the invoice was printed, bulb prepared. It took 1 minute to pick it up. After that I installed the bulb for 5 minutes. That it. Just compare $6 and $107 plus labor from Tamiami Hyundai of Naples. Such a shame. More

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George was great. He got got me taken care of with no issues. He was very knowledgeable. He got got me taken care of with no issues. He was very knowledgeable. More

by JLITHO Verified Customer Verified Customer

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