Jorge Nava

Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on was very helpful and respectful and very clear on what's going on More

Report | Print

Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively looking for an attorney so I can file a lawsuit in small claims court. I felt I got scammed in the worst way. This place needs to be investigated More

Report | Print

Great Dealer Ship , Good and Fast Service I will recommend others to go there Fabulous !! recommend others to go there Fabulous !! More

Report | Print

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick up my vehicle it still took an hour for them to pull it out from the service department. Absolutely worst experience at a Mopar dealership ever. Highly Won’t Recommend More

Report | Print

Great place to get your car work on never had a problem friendly people always car repair shop my go to place friendly people always car repair shop my go to place More

Report | Print

I experienced a pleasant buying experience at Hawk CDJR and also a pleasant dealer service department experience. and also a pleasant dealer service department experience. More

Report | Print

Very professional polite and considerate. Keep u informed updated with the progress and quick and fast service! Wont go anywhere else but Hawk Jeep Chrysler Dodge in forest park. Keep u informed updated with the progress and quick and fast service! Wont go anywhere else but Hawk Jeep Chrysler Dodge in forest park. More

Report | Print

Great customer service very satisfied with cost. My problems were fixed in a timely manner My problems were fixed in a timely manner More

Report | Print

Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was still happy with it! Thank you! More

Report | Print

I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More

Report | Print