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Jorge Nava
Jorge Nava at Hawk Chrysler Dodge Jeep Ram

Jorge Nava

Service Advisor

Hawk Chrysler Dodge Jeep Ram

7911 Roosevelt Rd
Forest Park, IL 60130

4.2
23 Reviews
4.2

23 Reviews

Write a Review

23 Reviews of Jorge Nava

February 26, 2025

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Employee Rating

Great service I definitely recommend they fix my car just on time costumers service is really good too More

by Roquelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Javier Roman, Alicia Mccall

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Feb 27, 2025

Hawk Chrysler Dodge Jeep Ram responded

Roquelina, thank you for your fantastic review! We're excited to hear you had a great experience with our service and customer care. Your recommendation means a lot to us, and we look forward to helping you again in the future!

February 03, 2025

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Employee Rating

Poor customer service. ..three and a half hours for a oil change...no updates on service...too dependent on texts & emails More

by ttribble65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 05, 2025

Hawk Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience. Timely service and communication are important to us, and we appreciate your feedback. We aim to provide excellent service and would like to address your concerns. Please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. Thank you for taking the time to share your thoughts. We hope to regain your trust.

January 17, 2025

Dealership Rating
Employee Rating

U come in for service they get u in a defensive ot no problem professionals More

by Roy orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Javier Roman, Alicia Mccall

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Jan 21, 2025

Hawk Chrysler Dodge Jeep Ram responded

Roy, we’re thrilled to hear you had such a positive experience with our team! Providing professional service is our top priority, and your feedback truly motivates us. Thank you for taking the time to share your thoughts!

November 15, 2024

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Employee Rating

They're very professional. Took their time answering any questions I had. Service was fast. More

by Ismaelvelazquez504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Javier Roman, Alicia Mccall

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Nov 18, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Ismael! We’re so happy to hear you had a great experience with our team. Providing professional and prompt service is our top priority, and we appreciate your feedback. Looking forward to assisting you again!

August 12, 2024

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Employee Rating

Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on More

by hermz_gmez1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Garcia, Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Steve Klimara, Gary Hall, Javier Roman, Alicia Mccall

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Aug 13, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Hermz, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Daniel at the front desk. We strive to provide excellent service, and we're glad to hear that he was able to assist you effectively. We appreciate your feedback!

July 11, 2024

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Employee Rating

Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin More

by adlfintech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Javier Roman, Alicia Mccall

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Jul 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your feedback with us. We are sorry to hear about your recent experience and apologize for any inconvenience this may have caused. We strive to provide excellent customer service, and take your feedback seriously. At a time that works best, please contact our GM at jimk@hawkcdj.com to hopefully learn more about your situation.

July 10, 2024

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Employee Rating

Great Dealer Ship , Good and Fast Service I will recommend others to go there Fabulous !! More

by Kiyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Esparaza

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Jul 11, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Kiyee, thank you so much for the glowing review! We're thrilled to hear that you had a great experience at our dealership. Recommendations like yours mean the world to us. We look forward to serving you again in the future!

June 20, 2024

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Employee Rating

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Javier Roman, Alicia Mccall

Report | Print
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

June 20, 2024

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Employee Rating

Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Javier Roman, Alicia Mccall

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Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

May 31, 2024

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Employee Rating

I experienced a pleasant buying experience at Hawk CDJR and also a pleasant dealer service department experience. More

by Bryan L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Garcia , Domenic Cappelluti

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Jun 03, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Bryan! Thank you so much for sharing your positive experience at Hawk CDJR. We're thrilled to hear that you had a pleasant buying and service department experience. We appreciate your feedback and look forward to serving you again in the future!

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