Jorge Carpio

Poor communication. Had 11AM appointment. Service advisor never acknowledged me waiting in the showroom. After texting him that I was waiting there he still never came t Had 11AM appointment. Service advisor never acknowledged me waiting in the showroom. After texting him that I was waiting there he still never came to me to let me know the status. After 1.5 hours my car was completed. There needs to be better clarity as to the process. I did like that my car was washed though. More

by charliedatuna Verified Customer Verified Customer

Report | Print

Friendly, informative and timely. Thank you. Walked into showroom and looked at latest models. Not a single sales person approached me. Could have started relationship for future new Thank you. Walked into showroom and looked at latest models. Not a single sales person approached me. Could have started relationship for future new car sale. More

by debbie Verified Customer Verified Customer

Report | Print

Scott, my service manager was absolutely amazing, and did everything in his power to make the stop in pleasant… I highly recommend him the surface center was clean, and everybody there seemed to be very hel everything in his power to make the stop in pleasant… I highly recommend him the surface center was clean, and everybody there seemed to be very helpful More

by alphadogtraining Verified Customer Verified Customer

Report | Print

I'm always welcome and they treat my vehicle like it was theres. I really enjoy visiting the Infiniti dealership in Stuart theres. I really enjoy visiting the Infiniti dealership in Stuart More

by QVO86FL Verified Customer Verified Customer

Report | Print

Left my car for service in the morning. Received one text suggesting repairs and when I replied...I received no response. Then I tried reaching service and the manager from 2:30 until I Received one text suggesting repairs and when I replied...I received no response. Then I tried reaching service and the manager from 2:30 until I arrived back at the dealership at 4:30. I called a minimum of 6-8 times with no one answering my calls. Sent a complaint to the dealership and got no response More

by dimples9001 Verified Customer Verified Customer

Report | Print

We had a pleasant experience with Infiniti of Stuart. We never felt pressure to make a decision at the moment. We never felt pressure to make a decision at the moment. More

by markriv Verified Customer Verified Customer

Report | Print

Took my car in 25 minutes late Let my car sit for 15 minutes finished before I initiated contact. Who do I see about settling up and getting me on my way. Service supervisor was in the service office minutes finished before I initiated contact. Who do I see about settling up and getting me on my way. Service supervisor was in the service office with 2 other service people when I had to break them up to ask how do I get out of here. Service supervisor didn’t say a word and beat feet out of the office. Great supervisor. Could have said a word or two but chose to hit his candy drawer in his filing cabinet instead. I’ve never seen more people walking around and doing nothing. There’s a reason I didn’t buy my QX 80 at Infiniti Stuart. First of all, when I was in the market for a new QX 80 Infiniti of Stuart didn’t have 1 in stock. They’re response was we can order you one. No thanks. I wanna look at a few and decide which one I want. So I went to palm beach where they had 11 of them. As a matter of fact I wanted to look at the new QX 80’s when I got my recent oil change ant Infiniti Stuart and they’re were none on the show room floor. How can you not have at least 1 QX 80 on the show room floor. This dealership leaves me uninspired to do business with them in the future More

by DERINGSGARDEN1 Verified Customer Verified Customer

Report | Print

I had an appt at 11:00 AM. I arrived on time, but at 11:20 AM my car was still in the drop off area and I had yet to be checked in by Jorge. I had to ask for assistance befor I arrived on time, but at 11:20 AM my car was still in the drop off area and I had yet to be checked in by Jorge. I had to ask for assistance before Jorge came out of his office. He was rude and dismissive. This makes me not want to buy another car from this dealer. More

by Aimee-marie Verified Customer Verified Customer

Report | Print

The dealership is nice, clean and the staff is very friendly. I’m very happy with the service I received. friendly. I’m very happy with the service I received. More

by marinakershanick27 Verified Customer Verified Customer

Report | Print

Very friendly people who are great at getting your car in and out as estimated. Worth bringing the car there for service. and out as estimated. Worth bringing the car there for service. More

by RICK@LUTRINA.COM Verified Customer Verified Customer

Report | Print