Jorden Hayes

Marcus was initially pleasant, but gave us incorrect information on the car we were interested in,and was prickly if asked any challenging questions. We asked to no longer work with him and worked excl information on the car we were interested in,and was prickly if asked any challenging questions. We asked to no longer work with him and worked exclusively with Jordan. Jordan was polite but was terrible at returning calls, texts or emails. I had to go through the front desk to get responses and information from him More

by nnaul Verified Customer Verified Customer

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Everyone at the dealership was friendly and hospitable. We looked at several vehicles with Guido as he patiently answered our questions about comparisons . After we chose a vehicle Guido took care of the r We looked at several vehicles with Guido as he patiently answered our questions about comparisons . After we chose a vehicle Guido took care of the rest . He made it all seem quick and easy ! More

by josephmonthonysr Verified Customer Verified Customer

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Guido was awesome. Friendly, not pushy, and definitely did his all to get the deal done. Dealership was great too, only reason it’s not 5 stars is the process took a li Friendly, not pushy, and definitely did his all to get the deal done. Dealership was great too, only reason it’s not 5 stars is the process took a little longer than planned. Everyone there was extremely professional and competent and very helpful. More

by spencergates87 Verified Customer Verified Customer

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I recently bought a car from this dealership, and while the staff was friendly and helpful, I can’t fully recommend them. They require a $3,000 package with every car purchase, which felt unnecessary and i the staff was friendly and helpful, I can’t fully recommend them. They require a $3,000 package with every car purchase, which felt unnecessary and inflated the total cost. While they claimed it covered various add-ons, it didn’t seem worth the price. In the end, I bought the car because it was the one I wanted, but I wasn’t happy with the added fee. If you're considering buying here, just be aware of that extra cost and decide if it's worth it for you. More

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Very difficult to deal with on buying a used car. Lots of changes during discussions. Brought in new people, promises made, recinded. Said car had been inspected, then initially refused to fix wat Lots of changes during discussions. Brought in new people, promises made, recinded. Said car had been inspected, then initially refused to fix water in headlight, after extended heated discussion with the fifth person, they agreed. Took 2 visits to fix. Had a check engine light. After 3 weeks with the car, said they could not recreate the problem. Still is a issue. Two months of frustration. Will not be back nor will I recommend to anybody.. More

by dtvierling44 Verified Customer Verified Customer

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As you look over reviews of any service or product, you have to weigh the positives vs negative reviews. Sometimes expectations cannot be met and is part of business. With that said, what happen to me nee have to weigh the positives vs negative reviews. Sometimes expectations cannot be met and is part of business. With that said, what happen to me needs careful consideration prior to visiting CDJR of Leesburg. We found the car my wife wanted on their website and was excited to pursue. I worked with the internet sales mgr, Jordan Hayes and salesman Guido Marin over the phone and text for a couple of days prior to taking a seven-hour road trip to purchase the car. Guido had mentioned the car was being held for me with "Hold" in the windshield and pulled to back of dealership. 30 min prior to my arrival, I msg him as instructed to allow him time to pull the car around for us to drive. When I arrived, I noticed another salesman showing the car?? I was met by Guido and proceeded to go inside for meet and greet and then given the keys for a test drive. Upon returning, I was approached by Jordan Hayes (sales mgr) and was informed that they sold the car while I was out test driving it.. Incredible......Not in the people business, just numbers. I feel they used me to make Max profit and financing from the other buyer. "Beware" ...it's a dealership with a rat infestation and more negative reviews than KFC. The worst part: The sales mgr offered me an Amazon gift card and a tank of gas for my trouble..LMAO. I will continue to post on other sites to try and spare folks some misery. I had to check one star to post More

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Unethical behavior. I wouldn’t trust anything they tell you . Especially about pricing. They sent me pricing on email and text. I drove two hours to pick the vehicle up I wouldn’t trust anything they tell you . Especially about pricing. They sent me pricing on email and text. I drove two hours to pick the vehicle up and they changed the price when I got there. I’ve purchased from this dealership during previous ownership and it was a decent experience. Not sure what happened but it is absolutely terrible now. FTC & state attorney will be contacted! More

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DO NOT WASTE YOUR TIME HERE! !!! Untruthful and absolutely two-faced. Jordan was completely unhelpful and blamed Stelantis (Dodge/Ram) for the way they lure customers into the dea !!! Untruthful and absolutely two-faced. Jordan was completely unhelpful and blamed Stelantis (Dodge/Ram) for the way they lure customers into the dealership with false advertising. They pulled every “rebate” and discount out of thin air, made up their own, and combined them in a way that isn’t even possible to show prices thousands of dollars cheaper than other dealerships. Example: $4000 discount for a leased vehicle. $3000 discount for a financed vehicle. This equals $7000 discount off of MSRP even thought no one finances and leases a vehicle. 🤌🏽👍🏽 great job guys. More

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I cannot believe the nerve of you harassing people on Christmas Eve with a xxxx survey. The amount of junk mail, text messages, follow-up calls is already ridiculous, you spend more time on that than act Christmas Eve with a xxxx survey. The amount of junk mail, text messages, follow-up calls is already ridiculous, you spend more time on that than actually supporting your staff. The only good thing about your dealership is the actual staff in the service department More

by saraisme40 Verified Customer Verified Customer

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The dealership goes above and beyond. During my Purchase of a 2022 Grand Cherokee Jeep, Luis was awesome. Three weeks after purchasing my car, I noticed a thumping noise and had to bring During my Purchase of a 2022 Grand Cherokee Jeep, Luis was awesome. Three weeks after purchasing my car, I noticed a thumping noise and had to bring it in for service. My service guy whose name is Ryan is exceptional. I can't say enough about him. He went above and beyond trying to find out what was wrong with my car. He stayed in contact with me I never once had to call him or text him. This young man deserves a bonus or a raise. It doesn't get any better than this young man. More

by Vickie Thomley Verified Customer Verified Customer

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