Jordan Russell
Jordan Russell at Academy CDJR
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Jordan Russell

Service Advisor

Academy CDJR

6002 W Field Dr
Tipton, IN 46072

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4.9
158 Reviews
4.9

158 Reviews

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158 Reviews of Jordan Russell

May 14, 2025

Dealership Rating
Employee Rating

Jordan is very polite and attentive. Bob, our salesman, is also very polite and goes out of his was to please. More

by STURGISRIDERS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

May 14, 2025

Dealership Rating
Employee Rating

Got me right in, oil change, ran out of oil reminder stickers, double back, came up with a replacement sticker with just the mileage on it. Only dealership I found to work on Chrysler Crossfire More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 12, 2025

Dealership Rating
Employee Rating

It was my first time visiting the dealership. Jordan made me feel very comfortable. I had no questions about what to expect. From the time I arrived until the time I left, I had an overall great More

by Dontay Bady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2025

Dealership Rating
Employee Rating

Th team was Very responsive and helpful. Had now issues or concerns with the work done. More

by schultz898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Academy CDJR responded

Thank you for the great feedback! We appreciate you choosing us and are always here when you need us next!

May 08, 2025

Dealership Rating
Employee Rating

Best Service Team I have dealt with, Honest, Friendly, Upfront and Helpful. They are not like the Service Dealerships in Kokomo, They are 100% Better at Customer Service, how they talk too you and the inf More

by SConner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Murphy

May 12, 2025

Academy CDJR responded

Thank you for the great feedback! We appreciate you choosing us and are always here when you need us next!

April 30, 2025

Dealership Rating
Employee Rating

Frustrating that the initial issue i brought was never resolved due to apparently faulty sensors I had just purchased from O Reilly. Having them installed but never properly programmed. That's disappointi More

by Dcohee1
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

May 05, 2025

Academy CDJR responded

Thank you for sharing your feedback. We apologize for the frustration you experienced with the initial issue. It's disappointing to hear that the sensor issue wasn't resolved as expected, but we're glad the radiator replacement was handled promptly and thoroughly. Please don’t hesitate to reach out if you need anything else.

April 30, 2025

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Employee Rating

Out of all the shops out there, this is one of the most attentive and fair shops I've been to. Jordan really sets the standard though when it comes to service and punctuality. Clean, comfortable lounge/sho More

by Dcohee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Murphy

May 05, 2025

Academy CDJR responded

Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with us. It’s great to know that Jordan sets the standard for service and punctuality. We truly appreciate your kind words and are so glad you enjoy our clean and comfortable lounge/show floor. Your feedback means a lot, and we look forward to serving you again in the future!

April 29, 2025

Dealership Rating
Employee Rating

At the last minute I had to have a shuttle ride and it was taken care of. More

by wzek
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

May 05, 2025

Academy CDJR responded

Thank you for sharing your experience! We're glad to hear that we were able to accommodate your last-minute shuttle request and take care of everything for you. We appreciate your business and look forward to serving you again!

April 26, 2025

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Employee Rating

They did a excellent job. My car was returned to washed and cleaned also inside. More

by djeaton50
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

May 05, 2025

Academy CDJR responded

Thank you for the great feedback! We're so glad to hear that your car was returned in excellent condition, both inside and out. We truly appreciate your business and look forward to assisting you again in the future!

April 25, 2025

Dealership Rating
Employee Rating

Excellent service. On time. All things considered, very good results, nice to deal with. And a car wash on top of everything. More

by FREDFHENDERSON
Recommend Dealer
Yes

Other Employees Tagged: Jordan Russell

May 05, 2025

Academy CDJR responded

Thank you for the fantastic feedback! We're glad to hear you had a great experience with us, from the timely service to the car wash! We truly appreciate your business and look forward to providing you with excellent service again in the future.

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