Jordan Russell

THEY REALLY HAD GOOD CUSTOMER SERVICE AND WERE VERY FRIENDLY AND KIND...I will be back FRIENDLY AND KIND...I will be back More

by jbuckale Verified Customer Verified Customer

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Great dealership, kept us informed on progress of our vehicles progress. Definitely plan to go back vehicles progress. Definitely plan to go back More

by ANTHONYMYERS58 Verified Customer Verified Customer

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Great communication and Great service! The team is very knowledgeable as well. I recommend my friends to have their vehicles repaired there. The team is very knowledgeable as well. I recommend my friends to have their vehicles repaired there. More

by Keith Verified Customer Verified Customer

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My experience at the dealership is always amazing since becoming a customer at CDJR i have never went anywhere else and have started recommending other to their dealership because of the amazing customer s becoming a customer at CDJR i have never went anywhere else and have started recommending other to their dealership because of the amazing customer services I receive from Jordan Russell. I trust the service I receive and that my car is being cared for and worked on properly. I even bring my non dodge vehicles to this dealership because I dont trust any other dealership. I trust the Jordan Russell will give me the most honest quote and make sure I am taken care of quickly and respectfully More

by Linkeesl Verified Customer Verified Customer

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I expressed concerns that I have an intermittent problem and that it wouldn’t be fixed while I had warranty. Service guy said if they can’t recreate the problem while there, then there is no problem to dia and that it wouldn’t be fixed while I had warranty. Service guy said if they can’t recreate the problem while there, then there is no problem to diagnose. I showed him a video of the problem. He said “How do I know that’s your video?” Implying that I might have gotten it off of the internet. I paused the video and showed him my key tag and said “Look, my key tag is the same as is in the video”. He then said nothing. I was upset that despite me documenting the problem existing under warranty, I may have to get it fixed outside of warranty in future. They did do a factory reset on the Wrangler, but in my experience as a Mech Engineer for 30 years, if problems aren’t fixed, they recur . The Service guy did seem more contrite when I was leaving than when I arrived. He did ask for my video of the malfunction, before I left. I am concerned for the financial aspect as well as the problem I have could represent a theft risk. More

by Cjessup1 Verified Customer Verified Customer

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The Academy service and sales teams were extremely responsive, competent and caring in the service they provided. responsive, competent and caring in the service they provided. More

by bdharlow Verified Customer Verified Customer

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Good Like going to the Tipton location, always a good experience Always friendly, timely and courtesy experience Always friendly, timely and courtesy More

by nagualk1 Verified Customer Verified Customer

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Everything was fine vehicle was ready when promised definitely will go would highly recommend to others definitely will go would highly recommend to others More

by bigstiffy21972 Verified Customer Verified Customer

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Quick and personable, the staff is excellent! I utilize Academy for my vehicle maintenance and am always pleased with the service. I utilize Academy for my vehicle maintenance and am always pleased with the service. More

by carter-jackie Verified Customer Verified Customer

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They are extremely helpful and got me in and out in a timely manner. Always answering my questions and making sure I get done what I need done. timely manner. Always answering my questions and making sure I get done what I need done. More

by Bharmon31 Verified Customer Verified Customer

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