Jordan Brown

We enjoyed working with James Franklin. He was very helpful and understanding. No pressure at all. He stayed with us and helped us get into the vehicle we wanted. He also ensured that we we He was very helpful and understanding. No pressure at all. He stayed with us and helped us get into the vehicle we wanted. He also ensured that we were connected with the right personnel for our different steps along the way. I appreciate that he called after the sale to check on us and see how our transition to our new vehicle was going. More

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I can’t say enough great things about my experience at Heritage Volkswagen Catonsville, especially thanks to Anthony (Sales Manager) and Jordan (Sales Associate). From start to finish, they made the car-b Heritage Volkswagen Catonsville, especially thanks to Anthony (Sales Manager) and Jordan (Sales Associate). From start to finish, they made the car-buying process incredibly smooth, respectful, and even enjoyable! I was honestly on the fence about making a purchase, but their professionalism and encouragement gave me the confidence I needed to move forward. Jordan helped me find the perfect Atlas Cross Sport SEL, and Anthony made the trade-in process quick and stress-free. They even stayed late to make sure everything was completed properly. That level of care and commitment meant so much. Thanks to them, I drove off the lot thrilled with my decision and absolutely in love with my new vehicle. If you’re considering a VW, go see Anthony and Jordan at Heritage Volkswagen Catonsville…they’re the real deal! More

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Horrible experience at this dealer purchased 3 VW vehicles from 2021-2023. Didn’t have any issues before. Obviously new staff now, they are only interested in wasting time, they forget details from o vehicles from 2021-2023. Didn’t have any issues before. Obviously new staff now, they are only interested in wasting time, they forget details from one conversation to the next. Just some old school scummy car dealer practices. They were not interested in getting a deal done, just wasting time. I took my business down the road, bought a car same day at a honest dealer. David, Jordan and a finance lady were the individuals I interacted with, just all over the place More

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