Jonny Pham

Seamless, Professional, and Enjoyable — A 5-Star Experience with Jonny and Naseem. From start to finish, my experience at Mercedes-Benz of Sudbury exceeded expectations — and that’s entirely thanks Experience with Jonny and Naseem. From start to finish, my experience at Mercedes-Benz of Sudbury exceeded expectations — and that’s entirely thanks to Jonny Pham and Naseem. Jonny was phenomenal. He combined deep product knowledge with a calm, focused approach that made the process feel smooth and genuinely enjoyable. He wasn’t just selling a car — he was guiding a decision. His patience stood out, especially during the in-depth tech walkthrough, where he made sure every feature was clearly explained and tailored to my needs. I left the dealership feeling confident, excited, and fully supported. Naseem brought warmth and clarity to the final steps — walking me through the financials with transparency and care. There was no pressure, no fluff — just a sincere desire to make sure everything was right. This was easily one of the best car-buying experiences I’ve had. Jonny and Naseem are a dream team — smart, respectful, and genuinely good at what they do. I’d recommend them (and this dealership) without hesitation. More

Report | Print

5-Star Experience with Jonny! !! I had the absolute pleasure of working with Jonny during my new GLE 450e orientation, and I cannot speak highly enough of him. From the moment w !! I had the absolute pleasure of working with Jonny during my new GLE 450e orientation, and I cannot speak highly enough of him. From the moment we met, Jonny was incredibly patient, knowledgeable, and engaging—the kind of person who instantly makes you feel comfortable and confident behind the your new vehicle. He took the time to walk me through every feature, large and small, without ever making the process feel rushed or overwhelming. His thoroughness and attention to detail was exceptional. Whether it was customizing the technology settings, explaining safety features (“Keep your eyes on the road at all times”), or sharing tips for optimal audio and vehicle performance, Jonny answered every question with clarity and enthusiasm. What impressed me most was how he tailored the session to my pace and learning style knowing this was my second Benz in the last three years. He genuinely cares that new owners leave feeling empowered, not just informed. If you’re lucky enough to get Jonny as your delivery specialist, know you’re in great hands. He’s a true asset to the Mercedes-Benz of Sudbury experience! More

Report | Print

Jonny was professional, personal, patient and extremely helpful! We were very impressed and grateful with his service! Thanks! Anyi, Vincent helpful! We were very impressed and grateful with his service! Thanks! Anyi, Vincent More

Report | Print

I don't usually write positive reviews for car buying experiences because most often, they are unpleasant and frustrating. I just bought/leased a Mercedes Benz GLC 350e, plug in hybrid from Sudbury Merc experiences because most often, they are unpleasant and frustrating. I just bought/leased a Mercedes Benz GLC 350e, plug in hybrid from Sudbury Mercedes and I had a very positive experience. My salesperson, Franciso Robledo was amazing. He was friendly, funny, open and just a pleasure to deal with. He esponds quickly to questions after sale and will follow up if he doesn't have the answer at the time.. The dealership's tech advisor, Jonny Pham, is also incredibly helpful in teaching you about the details of how the car's many electronic gadgets work. He gave me a phone number to text additional questions after our two hour tutorial and he has been responsive with my follow up questions. I wasn't too happy about the finance guy's attempt to sell me a host of extras after the sale, but I think that is his function and I understood. I just said no to everything. All in all, it was a great experience, a fair price (there was bargaining but that is to be expected) and I love this car. More

Report | Print

Jonny, was quite patient with this dinosaur with his new car and its highly complex electronic features. In addition to the hour plus at the dealership, Jonny later came to my home and spent an additional car and its highly complex electronic features. In addition to the hour plus at the dealership, Jonny later came to my home and spent an additional hour with me; and then rescued me as I was returning from court in Hartford when an infernal "Attention Assist-Nodding off take a break" kept beeping. I say infernal because I was alert with both hands on the steering wheel. Anyway, I pulled over and Jonny via facetime walked me through disabling the infuriating--and misplaced- "assistance." So Kudos to Jonny. Richard Goren More

Report | Print

Best buying experience ever! Personal, professional, easy! Every transaction was well planned &enjoyable. I feel like I have a car family to support me ,if needed. Personal, professional, easy! Every transaction was well planned &enjoyable. I feel like I have a car family to support me ,if needed. More

Report | Print

I couldn't be more impressed with the level of service and knowledge Jonny provided. It’s absolutely incredible his deep understanding of the car’s functions and features. He took the time to walk us thro and knowledge Jonny provided. It’s absolutely incredible his deep understanding of the car’s functions and features. He took the time to walk us through everything from the actual functions of the car to the usage of the app. He encouraged to reach out to him whenever we have questions beyond our meeting to ensure we feel confident using the vehicle’s new technology. He truly went above and beyond. Thank you!!!! More

Report | Print

Johnny is a patient incredibly helpful pleasant smart man. We enjoyed our time with him and the information he shared. We learned soooo much about the car man. We enjoyed our time with him and the information he shared. We learned soooo much about the car More

Report | Print

Vito & Jonny ! They are doing amazing when I buy the car at the Mercedes dealership and Jonny showing me about the technology for controlling. Thank you Jonny and They are doing amazing when I buy the car at the Mercedes dealership and Jonny showing me about the technology for controlling. Thank you Jonny and Vito! More

Report | Print

We had a wonderful, informative class with Jonny this morning. He was extremely knowledgeable, pleasant and patient with us as we are not very tech savvy. He made sure that he explained each area to our morning. He was extremely knowledgeable, pleasant and patient with us as we are not very tech savvy. He made sure that he explained each area to our liking before moving onto the next which we deeply appreciated. He even gave us a printout for our use with hey,Mercedes. He was pleasant and funny and very easy to interact with. Jonny is a true gift to your dealership. More

Report | Print