Jonathan Wichman

I purchased a truck from you in November. I have reached out to my salesman Joe Young and whoever in finance emailed me. Issues I had was with the dealer prep fee. I advised Joe I did not wan I have reached out to my salesman Joe Young and whoever in finance emailed me. Issues I had was with the dealer prep fee. I advised Joe I did not want window tint because I will have my person do the % I want and all ceramic. He advised it was already done and could not be removed. The other main part of the fee was a second key ( I have Alpha OBD and make my own keys). I had a hauler pick the truck up. There was a check engine light on. It was for irrational thermostat. Joe advised the sensor had been replaced and just needed the light cleared (which they did). When I received the truck the check engine light was back on for the thermostat and I noticed the tint on the front windows is from the original owner (tint shop sticker in the tint) and had damage to the tint, the rest of the windows are factory stain not tinted. Finally today I had the thermostat replaced. The thermostat and the integrated temperature sensor are still original and were not changed. I am not even sure what pain protection is on the truck. My detail guy had to do paint correction to ceramic coat the truck properly. My experience with this dealership is not good at all. There is a huge lack of integrity. I feel scammed for almost $2,000 of dealer prep that was not done. I have paid $2,000 for a second key that I can make for $70 at this point. I have paid out of pocket a $750 paint protection $775 ceramic tint job including removing the original damaged tint , $350 thermostat replacement. All things I was told were done and can not be removed from the invoice. I have left a negative review online to which someone replied to contact the manager. I reached out to the finance person via email and asked they forward my email of concerns to the GM. It also included the text history of how the windows were tinted, the paint protection was completed, and a key was made. I am hoping for some actual resolution to this situation. More

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Watch for their lies. A $2,000 package was added to the sale price. I asked for it to be removed and they said it could not be. It was for a second key and tint and paint A $2,000 package was added to the sale price. I asked for it to be removed and they said it could not be. It was for a second key and tint and paint protection I did get a second key, nothing on the paint as per my detail guy, the tint is from the previous owner (there is a sticker with the company info) and the tint has damaged spots. Reached out and they have done nothing to make it right. I guess a second key cost me $2,000. The dents on the truck were conveniently not in the pictures. Overall a poor experience and feel taken for an extra $2,000. More

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**Update - Better Business Bureau Accreditation Revoked** This is NOT a BBB accredited business anymore. Last year I bought a used Maserati Quatt SQ4 with 63000/m from this dealership. This was Revoked** This is NOT a BBB accredited business anymore. Last year I bought a used Maserati Quatt SQ4 with 63000/m from this dealership. This was not my primary driver. When I test drove it, the steering wheel made a weird squeaking noise sometimes while turning. The sales person said it was just something that needed lubricating. The brakes also squeaked when stopping. I was told the rotors and pads had all just been changed after an inspection, and perhaps it was a brake grease thing. I asked for documentation of this, which I received. It was also posted in the maintenance records for the vehicle on carfax, as well that all were changed, along with an intense inspection (100 and something point, etc). I bought the car along with two years of their recommended Axiom warranty, gold package. I drove it back to Dallas for maintenance 2 months later, with only the mileage added of driving it from the dealership to home and back. I requested they do whatever lube the steering wheel needed and grease the still squeaking brakes. At that point they told me the entire steering column needed replaced to the tune of $4500. There was also a rear main seal leak, Another 5k to fix. Warranty would cover none of it. I did neither of those, and basically garaged it for a year. Today I took it elsewhere for an oil change and tire rotation, and they showed me the rotors... which are shot and obviously had NEVER been changed (Another $5000). I don't think it's a coincidence that Bishop noted the vehicle needed new rotors and pads. They obviously notated it but never actually changed them. Maybe they intended to do so, but it sold first. Do your homework before you believe the info included in their online vehicle postings. If you're buying something under 50k, your vehicle probably wasn't a priority. When I drove my quattroporte over for that first maintenance, they lost it. I was scheduled to pick up the vehicle at this time. It took an hour to get them to acknowledge me, then they said they couldn't find my car. I waited another hour. Eventually, a sales person let me go behind the lot to the back, into the garage, etc to find my car. I had to find it myself. If you're not buying an extreme upper-end vehicle here, don't be surprised to feel that you, as a customer, are forgettable. Your business wasn't appreciated and your new vehicle wasn't worth the service promised. And maybe not even worth remembering where it was discarded. More

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