Jonathan Stein

Great service Didn’t take too long Rental provided for the day Great video to show old and new parts that were replaced. Great price the day Great video to show old and new parts that were replaced. Great price More

by FRANCJROGERS Verified Customer Verified Customer

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Very horrible experience spent days trying to get them to fix my alternator which is under warranty they gave me excuses after excuses first it was the battery then it’s the alternator I replaced the battery fix my alternator which is under warranty they gave me excuses after excuses first it was the battery then it’s the alternator I replaced the battery with a brand new one they threatened not to fix my alternator since I did not purchase the battery from them which they wanted $515 to fix would not recommend them or going to them for the same thing I went for will not be going back for anything yeah they finally replaced the alternator after being days without a vehicle and did not give me a rental until the day before they replaced it More

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Russ Darrow is a very pleasant place if you’re waiting for service! The people all all very pleasant. I even got a surprise car wash! I thought it was too cold. I really needed it. for service! The people all all very pleasant. I even got a surprise car wash! I thought it was too cold. I really needed it. More

by PRONANNY111 Verified Customer Verified Customer

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Alondra was amazing - attentive to my needs, flexible in getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians always do a superb job on my 2016 Honda Pilot Elite. As always, George and his entire team continue to rise well above the rest - best in southeast Wisconsin. They are the reason I only purchase and service my automobiles from Russ Darrow. Kudos, Russ Darrow! More

by CARL.C.MEREDITH Verified Customer Verified Customer

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Great one always get me for car service the same day or the next day. the next day. More

by SMITHNIESHA27 Verified Customer Verified Customer

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I have only had service completed at Russ Darrow. Both Rachel A. and Johnathan S. have gone above and beyond to make sure my experience was great! Both Rachel A. and Johnathan S. have gone above and beyond to make sure my experience was great! More

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Great service told me everything i needed done very details about it wonderful job done details about it wonderful job done More

by DERRYDCOLE Verified Customer Verified Customer

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First time serviced at Russ Darrow and very poor experience with customer service. Oil change, tire rotation, and fluid changes at 9:15, I didn't leave until 12:00. I saw my car waiting outside done experience with customer service. Oil change, tire rotation, and fluid changes at 9:15, I didn't leave until 12:00. I saw my car waiting outside done, when I went looking for Jon, I found him sitting with my keys on his desk. Then he tells me they didn't replacement the fluids which took an additional 30 mins. Very disappointed with the lack of communication and customer service. More

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John provides great service and explanation. He is clear and professional in his approach. Thanks. He is clear and professional in his approach. Thanks. More

by PChristian1 Verified Customer Verified Customer

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John is very knowledgeable and provided excellent service. He made the experience worry free. Thank you. service. He made the experience worry free. Thank you. More

by c_reedy Verified Customer Verified Customer

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