Jonathan Smith

I bought a pre-owned certified 2022 Tiguan in 11/2024. Months later an engine light came on, code PO491 (secondary air insufficient flow) They claimed they fixed it, but the light is back on giving th Months later an engine light came on, code PO491 (secondary air insufficient flow) They claimed they fixed it, but the light is back on giving the same code P0491, current mileage is 46,000 (est). 02/14/2026 I took it back up there and now they are denying my warranty coverage claiming cylinder failure and trying to charge me $6460.95. My diagnostic codes are P0491 secondary air injection system failure, not a cylinder failure (P030X). This is an emissions system issue and should be federally covered. Denial of coverage violates federal emissions law. This dealership is practicing fraudulent repair estimate, warranty denial, deceptive trade practices consumer fraud, and false representation. Do your due diligence when picking a dealership. More

Report | Print

Auto barn Subaru service department is awesome! They are very courteous and take excellent care of my car.. They are very courteous and take excellent care of my car.. More

Report | Print

They are the epitome of what service is and should be! Best of the Best! Best of the Best! More

Report | Print

Had a 10:30am appointment for an oil change. Took one and a half hours. If you make an appointment it should not take that long. 🤬 Took one and a half hours. If you make an appointment it should not take that long. 🤬 More

Report | Print

Great service - good quality job done in the timely matter. Very polite and knowledgeable staff matter. Very polite and knowledgeable staff More

Report | Print

Julian was professional and kind with my Jetta Sport. Amazing kindness. Adrian and Nikola excellent care . I like the ambiance in Countryside VW. Amazing kindness. Adrian and Nikola excellent care . I like the ambiance in Countryside VW. More

Report | Print

Sales people may be wonderful, but as usual when it comes to maintenance on your vehicle, some advisors just don’t bother to take care of the customers. to maintenance on your vehicle, some advisors just don’t bother to take care of the customers. More

Report | Print

Amazing service! !super fast and great customer service. Jonathan is the best he always make sure everything is done right and always so helpful. !super fast and great customer service. Jonathan is the best he always make sure everything is done right and always so helpful. More

Report | Print

Liars. They don't deserve to be in business. Once they take your money, everything change to state "Ok, we are good and done on this one. Now the only thing They don't deserve to be in business. Once they take your money, everything change to state "Ok, we are good and done on this one. Now the only thing we can talk and work is how to take more money from you" More

Report | Print

Service associate Jonathan does little to help with customer even though he acknowledges there is an issue. Instead, he says to „deal with it”. customer even though he acknowledges there is an issue. Instead, he says to „deal with it”. More

Report | Print