Jonathan Roath

The service team is excellent. Very professional and knowledgeable. I would recommend buying from them. Very professional and knowledgeable. I would recommend buying from them. More

by BRAINZENOBI3 Verified Customer Verified Customer

Report | Print

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

by Derante23 Verified Customer Verified Customer

Report | Print

Horrible experience. Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service mana Brought in my car for a crankshaft recall and ended up with a broken motor mount. They won't pay to fix it and won't return my calls. Service manager was supposed to call me multiple times and never did. More

Report | Print

You guys are great. You’re prompt. Jonathon and others have always explained things so that I understand. You’re prompt. Jonathon and others have always explained things so that I understand. More

by Melissamcook22 Verified Customer Verified Customer

Report | Print

Acura Berlin is my dealer for my cars services. I have been with them about 15 yrs. Very reliable dealer. Johnathan is a super service consultant. Very professional, promptly and knowledgeable. I h I have been with them about 15 yrs. Very reliable dealer. Johnathan is a super service consultant. Very professional, promptly and knowledgeable. I had him the last few times and very satisfied with him. Never late in his promising and the work completed as promised. Thank you and keep up the good work! More

by tina le Verified Customer Verified Customer

Report | Print

They handled my car very well and informed me on more information about my car I did not know information about my car I did not know More

by JACKCLANCY Verified Customer Verified Customer

Report | Print

There was little waiting for my service appt. ,and my service was completed in a timely manner. Overall a pleasant experience. ,and my service was completed in a timely manner. Overall a pleasant experience. More

by Keithbacon1 Verified Customer Verified Customer

Report | Print

They did a Good job. Very clean place and very professional - answered my questions-appreciate- thanks Very clean place and very professional - answered my questions-appreciate- thanks More

by marciesudol Verified Customer Verified Customer

Report | Print

I received excellent service and The staff explained to me thoroughly with the issue with my car was. me thoroughly with the issue with my car was. More

by dalew2001 Verified Customer Verified Customer

Report | Print

Very friendly, all calls on time, great to work with, highly recommend, thank you very much much highly recommend, thank you very much much More

by paul12427 Verified Customer Verified Customer

Report | Print