Jonathan Munoz | Page 9

AMAZING EXPERIENCE From the moment we walked in to the moment we left we had great service! Second time back at this dealership and I wouldn’t go anywhere else! From the moment we walked in to the moment we left we had great service! Second time back at this dealership and I wouldn’t go anywhere else! More

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3rd rav4 with Jonathan Munoz Picked up our 18 rav 4 today and its our third lease from toyota and Jonathan Munoz has been our rep for each car We were his first customers 6 years Picked up our 18 rav 4 today and its our third lease from toyota and Jonathan Munoz has been our rep for each car We were his first customers 6 years ago and he is a very well mannered young man and also very respectful. He alwsys wiorks out a deal that is fair and I wouldnt buy grom anyone else More

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New car purchase Selected a vehicle online with a purchase price offer worked with Johnston who helped us get the car close to my offer. Got a great trade in value too Selected a vehicle online with a purchase price offer worked with Johnston who helped us get the car close to my offer. Got a great trade in value too. Dennis provided a great brief overview of the new car features and settings. Got my iPhone and contacts sync’d with Bluetooth. Fast and painless process overall! More

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No Warm Fuzzy Feeling Here I had two bad experiences with Toyota of Hackensack. I looked at a bunch of used cars in person and when it got down to discussing pricing was tol I had two bad experiences with Toyota of Hackensack. I looked at a bunch of used cars in person and when it got down to discussing pricing was told each car included a fee they called TLP or total loss protection but is more commonly known as gap insurance. I was paying cash, not financing, so the insurance was pointless. I was told this was non-negotiable. I gave my best price (without TLP), the sales associate went to his manager then came back, handed me a business card and said goodbye. No discussion or counter. A few weeks later I called up about one of the cars I had seen, which had now been on the lot for 70 days unsold. I asked to speak to a manager but the sales associate wouldn't let that happen. I asked what the best price they could do on the car was - got the typical spiel that their pricing is competitive. I said I could point to a few online cars that were very comparable but priced lower. The sales associate asked me to email the examples, which I did. She said she'd get right back to me but I never heard back. A follow-up email also went unanswered. All in all, my experience with this dealership was pretty poor though I will say that they have a lot of used inventory. More

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Friendly and professional staff Staff was exceptional from my salesman, Ron to John and the young man who showed me details of the car after paperwork was done. Thanks Staff was exceptional from my salesman, Ron to John and the young man who showed me details of the car after paperwork was done. Thanks More

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