Jonathan Menge

At Simpson, they always get it right the first time. A few GM recalls and an oil change...done sooner than expected.. thanks guys A few GM recalls and an oil change...done sooner than expected.. thanks guys More

by GOGO Rey Verified Customer Verified Customer

Report | Print

Easy as pie. Brought it in and done on time. Everyone was really nice and I was thrilled Brought it in and done on time. Everyone was really nice and I was thrilled More

by ufkes.fred Verified Customer Verified Customer

Report | Print

Jose G is an excellent and on top advisor Always on times checking up on customers checking up on customers More

by michaelcanada04 Verified Customer Verified Customer

Report | Print

Great service I’ll use them for all my service needs and very friendly personnel very friendly personnel More

by stully98 Verified Customer Verified Customer

Report | Print

The problem has been not solved Poor customer service Dealer selling fake parts Bad attitude Dealer selling fake parts Bad attitude More

by Ramon Verified Customer Verified Customer

Report | Print

Always the best service at Simpson Chevrolet of Garden Grove they really pay attention to detail and always keep you informed of the status Grove they really pay attention to detail and always keep you informed of the status More

by CTAYLOR27302 Verified Customer Verified Customer

Report | Print

I RECOMMEND THIS DEALERSHIP BECAUSE THE SERVICE IS EXCELLENT SINCE THEY SOLVED ALL MY QUESTIONS, THE SERVICE MANAGER IS AVAILABLE WHEN THE CUSTOMER REQUIRES IT AS WELL. EXCELLENT SINCE THEY SOLVED ALL MY QUESTIONS, THE SERVICE MANAGER IS AVAILABLE WHEN THE CUSTOMER REQUIRES IT AS WELL. More

by SALJSANCHEZ Verified Customer Verified Customer

Report | Print

I realize the week of Thanksgiving is super busy and stressful as I spent 44 years in the business. We will remain loyal to Simpson Chevrolet but I feel the need to explain a not so nice experience we h stressful as I spent 44 years in the business. We will remain loyal to Simpson Chevrolet but I feel the need to explain a not so nice experience we had bringing our 23 Malibu in as it was undrivable. An unexpected and unplanned event that neither the dealer or us could control so over all we did get our car repaired and back on the road. We were met with an adviser we have never seen before. We asked for William Lopez who was out that day but asked that he be on our ticket (we did that back when I worked as shop foreman for advisers who were out). It did not happen. And as we were explaining what was happening with our car the adviser wanted us to get a brake flush and an alignment which had nothing to do with our situation at the time plus the car was not drivable. We only had 6 days of authorized rental which would put us at Sunday after Thanksgiving Day. Enterprise was closed at 1 on Saturday and all day Sunday so there was no way to get a receipt from them to release our car until Monday. I had explained that we were out of town until Sunday to the adviser before we left our car with him but no failsafe or back up plan was even attempted if it went until Saturday. We cut our stay out of town short to try and mitigate our costs. When on Friday we were told the car is ready I asked about the rental bill and was told "to turn it Monday and see what happens". On our way back on Saturday we called too let him know we weren't going to make it in time and jhow will we get our car back. after a very frustrating attempts to reach a manager I waited until Monday but was put in a spot to accept that I had to pay more. There wasn't any console on the adviser's part just left with a feeling that I have no recourse in the situation. Enterprise because asked how things were and found the extra rental days took care of that for us not Simpson Chevrolet or the GM factory. Trying to sell us maintenance items while our car is in disrepair is inexcusable. Leaving no out for extra days of rental or at least "we'll do what we can" only I have to take care of it even though there was no way of releasing the car from 1pm Saturday to Monday morning 8am. What happens when parts are on back order or diagnosis is taking longer or ??? no explanation of what could or might happen was given. Again we will remain loyal customers of Simpson Chevrolet. The yeses and nos below reflect only the adviser's rating. Huu Vuong was the adviser(I wasn't going to mention his name but I feel it might be needed for education). More

by kkong Verified Customer Verified Customer

Report | Print

Appreciated the service advisor answering all my questions. Customer service was top notch. Appreciated the free uber rides. questions. Customer service was top notch. Appreciated the free uber rides. More

by jmackanin87 Verified Customer Verified Customer

Report | Print

Great service my advisor was quick and knew what he was doing. Thanks for the Uber ride doing. Thanks for the Uber ride More

by Burboafam35 Verified Customer Verified Customer

Report | Print