Jonathan Kent | Page 6

Great Customer service Patrick was very helpful when purchasing my used Subaru. He even came in early so I could pick the car up when it was convenient for me. John in the f Patrick was very helpful when purchasing my used Subaru. He even came in early so I could pick the car up when it was convenient for me. John in the finance department explained my options and made choosing the right payment plan and coverage very simple. More

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Great overall buying experience Met with Jake after a couple of phone calls and in a few minutes I knew I would purchase the car from him. He professionally answered our questions an Met with Jake after a couple of phone calls and in a few minutes I knew I would purchase the car from him. He professionally answered our questions and his knowledge was very helpful in resolving a few items of concern. We were happy to agree on a deal without feeling pressured or uncomfortable. We would gladly recommend Jake to anyone planning to buy a Subaru. Thanks! More

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Scammed of 8k by Jeff R., Mike C. and John K. This dealer isn't even worth one star... John Kent, Jeff Richard and Mike Cerquiera scammed me of 8k. They all lied to me about the price of a car in This dealer isn't even worth one star... John Kent, Jeff Richard and Mike Cerquiera scammed me of 8k. They all lied to me about the price of a car in which we had agreed upon and they convinced me to put down 12K on a lease and come to find out they were going to charge me 8k more and 5k more on the ticketed price of the car!!! I spoke with my father about this because after doing the paper work something didn't seem right, and my father was concerned so he went to speak with them. Jeff Richard told him that I was in fact charged the price in which we agreed upon and he explained to my father its a rare car and I wanted it so the deal is done. Well my father pointed out that the paperwork did not in fact state the agreed upon price, but in proof it stated they were charging me 8k more after requesting 12k down on a lease. At that time I was told I still had time to cancel if I really wanted to. I canceled the deal and got my check back. I'm now the proud owner of the exact SUV I wanted and I didn't have to put any money down and i'm only paying 128 more a month, and not only did I get a great deal but I worked with honest people who I will recommend to all my friends and family. METROWEST SUBARU I WOULDN'T RECOMMEND ANYONE GOING THERE. More

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Fully taken advantage of, very disappointed I’m a single 32 career woman who owns property and has had experience with dealing with large purchases such as a car, but never have I ever felt this I’m a single 32 career woman who owns property and has had experience with dealing with large purchases such as a car, but never have I ever felt this violated before. I never leave reviews but I felt I should leave one so others like myself aren’t taken advantage of. I was lied to about the overall purchase of the car and tricked me into paying 10,000 more than what the car is worth.. Mike gave me a price that I felt comfortable with to lease, they still asked for my 10,000 down payment which I was only planning to use if I bought the car not lease the car. Come to find out after leaving the dealership and reviewing documents with my financial advisor and a retired sales manager they both confirmed I was lied too and taken clear advantage of. A 36,000 car had an agreed price of 34,000 and they said if I lease with the down payment of 12,500 then I could have low car payment of 250. I trusted them (yeah I know now don’t trust cars salesman), but then I noticed the paperwork... on the documents the price stated 39,900 and at the end of it all the overall payments would equal 42,000. They were rude when they were caught lying to me, and I was very disappointed because I thought mike and John were nice to deal with and I thought I could trust them. I was wrong. I’ve been in contact with other Subaru dealerships and so far that same exact car and trim I could get for no more than 30,000 with little money down and similar payment but to OWN not lease. When I explained the situation to each of them two of three finance mangers I spoke with said “so your payments should be what like 50 a month? On a 10,000 mile year lease with that much money down” when I replied with no it’s 290 a month after maintenance fees and If I want to buy the car at the end then I would still have to buy it for 20,000. That didn’t make sense to me and after speaking with more Subaru finance members and sales consultants i felt I needed to make a review on this dealer. I’m just one person, I’m sure others have had good experiences but maybe it was because I was single female with good finances? I don’t know but please be careful if you’re going to this dealer and especially if you’re going to deal with Mike and John. More

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Made buying easy I had a pretty good idea of what I wanted when I arrived and Marc made it easy to make a decision to buy from him and MetroWest. I was thrilled to be I had a pretty good idea of what I wanted when I arrived and Marc made it easy to make a decision to buy from him and MetroWest. I was thrilled to be fully sorted—including financing—in less than two hours. I’ll never love the experience of buying a new car but for the second time, MetroWest Subaru gave me the best possible version. I’ll be back. More

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Great Car, Great service First, the Outback: great car; roomy, sturdy, sprightly, comfortable, hugs the road in wind, isn't fazed by snow. My new 2019 one is even better with First, the Outback: great car; roomy, sturdy, sprightly, comfortable, hugs the road in wind, isn't fazed by snow. My new 2019 one is even better with an improved backup camera, better audio controls and more accurate nav system (although the recorded voice speaks slowly). The dealership: I was so happy with the service over the last three years that when my lease was nearly done, I returned to this dealership to get another Outback...even though I have a dealer only 6.8 miles from my house; yes, I drive 53.6 miles roundtrip to MetroWest; they are that good. Everyone I've encountered has been courteous, helpful, knowledgeable and professional. Finally, Marc Soloway, my salesman for this new car was great. He was polite, informative, thorough, knew the car completely, and didn't play the silly games other car salesmen have tried to play over the 50 years I've owned cars. Just as I was about to drive away with my new car, he even noticed my toll transponder on my old car; removed it and installed it in my new car, saving me lots of time and miles to retrieve it or get a new one. More

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Amazing experience at Metrowest Subaru! My wife and I purchased a Subaru Outback from Metrowest Subaru and couldn't have been happier with the experience. We had just moved to Massachusetts My wife and I purchased a Subaru Outback from Metrowest Subaru and couldn't have been happier with the experience. We had just moved to Massachusetts from California for new jobs and had an impossible schedule to work with. A search on a car-buying related website got us in contact with Marc Soloway at Metrowest Subaru, he reached out and was able to find us the car we were looking for. Marc was able to obtain the car we were looking for from another dealership and was able to do most of the financing and paperwork without having to even come in. Once the car was obtained, Marc setup an appointment that fit our schedule to meet with John to sign paperwork. They worked with our insurance company to get all our ducks in a row and we were able to pick up our car once it had been licensed and inspected. The entire process was smooth and pain-free. We highly recommend the staff at Metrowest Subaru. Thank you! More

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Marc takes the time to give you information and good choices If you are in the market for a good and reliable vehicle, do yourself a favor and check out Metrowest Subaru and Marc Soloway and John Kent in particu If you are in the market for a good and reliable vehicle, do yourself a favor and check out Metrowest Subaru and Marc Soloway and John Kent in particular. Just a terrific experience. More

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Great dealership and great sales guy Buying a car is usually an ordeal, but our sales person— Mark Soloway- made it relatively painless. He caught on quickly when we described our needs a Buying a car is usually an ordeal, but our sales person— Mark Soloway- made it relatively painless. He caught on quickly when we described our needs and steered us to the right car for us. Negotiating was not torture and we drive away with a great deal. More

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Great experience in buying our Forester at MetroWest Subaru We had a great experience at MetroWest Subaru in buying our 2019 Forester. Marc was very professional and knowledgably. He patiently explained and dem We had a great experience at MetroWest Subaru in buying our 2019 Forester. Marc was very professional and knowledgably. He patiently explained and demonstrated the various features in the Forester for us. We did not plan on getting all of the features that are in the Forester that we test drove. However; after the test drive, we end up buying the car. Marc was also extremely helpful in helping us set up the Starlink app in our cell phones when we pick up the new car. We would not be able to do it so well without his help. We highly recommend Marc to anyone who is interested in a Subaru. More

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