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Jonathan Castillo

Overview Reviews (24) Inventory (427)

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Jonathan Castillo

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Jonathan Castillo

Sales Manager

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.4

24 Reviews

Overview Reviews (24) Inventory (427)

4.4

24 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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24 Reviews of Jonathan Castillo

November 26, 2024

Dealership Rating

Employee Rating

Truly helpful. Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! More

by JEFF.THUERAUF

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Johnson, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Ryan Chan

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November 25, 2024

Dealership Rating

Employee Rating

Great Customer Service. The whole team was great. A very pleasant experience. Thank you. A.R. The whole team was great. A very pleasant experience. Thank you. A.R. More

by ALEJANDRAASHLEY2018

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Ajayi, Terrance Borthwell, Maryam Azari, Daniel Conway, Ryan Chan

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November 15, 2024

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Employee Rating

As soon I denied services they recommended everything changed. It’s all about the make money of you if not no customer service at all changed. It’s all about the make money of you if not no customer service at all More

by Nasrat

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2024 -

Camelback Toyota responded

We appreciate your feedback. We're sorry to hear about your experience. Our goal is to provide consistent support to all customers, regardless of their choices. We value your input and will work to improve our services. Thank you for sharing your thoughts with us!

October 31, 2024

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Employee Rating

I received very friendly and attentive service from Damian, and he went the extra mile to educate me on one of the car features. Damian, and he went the extra mile to educate me on one of the car features. More

by KTINAZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lou Alsaadi

Report | Print

Nov 01, 2024 -

Camelback Toyota responded

Thank you for sharing your positive experience! We’re thrilled to hear that Damian provided you with friendly and attentive service and took the time to educate you about your car's features. We appreciate your feedback and look forward to assisting you again in the future!

October 29, 2024

Dealership Rating

Employee Rating

Best dealer in phoenix , they have more vehicles in phoenix area, all staff are very helpful phoenix area, all staff are very helpful More

by HARRISONDAYSINN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Latour

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Oct 30, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear that you had a great experience with our team and found our selection outstanding. Your support means a lot to us, and we look forward to serving you again!

October 19, 2024

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Employee Rating

I got a 2020 camry drive it for 2 weeks steering wheel was shaking they say was nothing I take back again finely cut the rotors but they didn't want to change the pads 40% life left ...and they didn't dis was shaking they say was nothing I take back again finely cut the rotors but they didn't want to change the pads 40% life left ...and they didn't dishonest unprofessional no shop in Phoenix will advice to preform this half unfinished brake job...I have 5 free oil changes thanks but no thanks will never go back beware More

by Jose Navarro

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Mayra Flores, Antonio Flores, Larry Ajayi, Eli Cid, Maryam Azari, Daniel Conway, Ryan Chan

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Oct 24, 2024 -

Camelback Toyota responded

Jose, we understand how concerning it can be when issues arise with your vehicle, and we appreciate your patience throughout this process. We aim to provide thorough and professional service to all our customers, and it's disappointing to hear that we fell short in your case. We want to ensure your concerns are addressed properly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

Oct 22, 2024 -

Jose Navarro responded

I talk to several employees nobody wanted to do nothing....i talk to corporate 3 times nobody wanted to do nothing ..we are just a pot of gold..be responsible for what you sale...60 dls brake pads they refused to replace I waisted my time talk to 2 many employees not again

October 14, 2024

Dealership Rating

Employee Rating

I love working with the General Manager, Robby Motz and his incredible team including my Service Agent “Q”. TY! his incredible team including my Service Agent “Q”. TY! More

by ingridj52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Spector

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Oct 15, 2024 -

Camelback Toyota responded

Ingrid, we’re thrilled to hear you had such a positive experience with Robby and Q! Our team works hard to provide top-notch service, and your feedback is greatly appreciated. Thank you for sharing your thoughts!

October 01, 2024

Dealership Rating

Employee Rating

Great service Great customer service thank you so much I highly recommend attention to detail highly recommend attention to detail More

by franks1071

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Dinwid, Mayra Flores, Antonio Flores, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Daniel Conway, Ryan Chan

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Oct 02, 2024 -

Camelback Toyota responded

Thanks, Frank! We’re thrilled to hear you enjoyed our service and appreciated the attention to detail. Your recommendation means a lot to us. We look forward to serving you again!

August 11, 2024

Dealership Rating

Employee Rating

Caleb Johnson Wesley and Johnathon were very kind and made sure I was happy with my car. made sure I was happy with my car. More

by javaughn.thomas

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Johnson , Wesley Evans

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August 07, 2024

Dealership Rating

Employee Rating

They were all very nice and have very good customer service with everyone and very cool service with everyone and very cool More

by AUSTINGRAVES324

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Johnson, Jim Dinwid, Lou Alsaadi, Larry Ajayi, Terrance Borthwell, Eli Cid, Maryam Azari, Daniel Conway, Ryan Chan

Report | Print

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