Jonathan Bocos

How was my experience? I had a great time at Ford of Kendall, excellent service. The staff was amazing, very friendly and knowledgeable about their vehicles. Their salesma I had a great time at Ford of Kendall, excellent service. The staff was amazing, very friendly and knowledgeable about their vehicles. Their salesman Jonathan went above and beyond taking care of the entire process from start to finish; he was by my side at every step making sure the deal was reasonable for both parts and clarifying every question I had. He was clearly interested in the customer's satisfaction instead of just the transaction (as other dealers do). Why not a 5 stars review? My current issue with this dealership is with their management and the way they conduct their business. I traded in a vehicle as part of my deal and they had to cover the payoff to acquire the title. They have taken so long to do so, that my next payment was due and it was automatically collected from my bank account. I didn't canceled the automatic payments immediately as the debt is still under my name and I thought they would deal with it on a timely manner. I'm currently dealing with my bank in order to recoup the money while at the same time concerned that there could be a delinquent charge on a loan under my name if I do so. I'm wondering if the payoff the dealership will do includes the last payment I made for a vehicle I no longer own or of they will honor the terms of the contract we agreed on ... I guess time will tell. Would I recommend this dealership ? I can no longer in good faith recommend anyone trading a vehicle in at this place, there are other options to do so with a more transparent process that makes these scenarios hard to believe. Other than that, they have a good selection of vehicles and their prices and incentives are great, I don't regret doing business with them but my recommendation comes with a call for caution with the details. More

by LARRAURIB Verified Customer Verified Customer

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Went in prepared; knew exactly what I was looking for and what I wanted to pay. Jacob helped me find the car, reach a quick deal, and even delivered the car to my home. Financing, paperwork, insurance was do what I wanted to pay. Jacob helped me find the car, reach a quick deal, and even delivered the car to my home. Financing, paperwork, insurance was done in no time at all. I think this was the fastest and easiest transaction I’ve completed, all in under 2 hours. Thanks! More

by LMARESMA Verified Customer Verified Customer

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Anthony Roque really helped me find the right truck for me. This dealership is awesome me. This dealership is awesome More

by JUANSEBA98 Verified Customer Verified Customer

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Hooked it up. Best costumer service. Top notch. Not alot of the typical pressure applied. W Best costumer service. Top notch. Not alot of the typical pressure applied. W More

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Good attention, fast and good prices. A lot carrs you can see in the store. A lot carrs you can see in the store. More

by Luz Verified Customer Verified Customer

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Great experience. Relatively quick process and felt good about the deal reached. That’s all I have to say Relatively quick process and felt good about the deal reached. That’s all I have to say More

by MSCIOLTO Verified Customer Verified Customer

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Was great the deal after we get to the numbers that we need awesome service need awesome service More

by YADIELAGUILA03 Verified Customer Verified Customer

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Estoy muy satisfecha con todo el team que nos atendió en la compra de la truck, todos cumplieron sus expectativas con su mejor carisma y atención al sus clientes. Gracias la compra de la truck, todos cumplieron sus expectativas con su mejor carisma y atención al sus clientes. Gracias More

by MACAJUDY Verified Customer Verified Customer

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It was a pleasure to make this deal with ford of kendall the service was excellent im definitely coming back the service was excellent im definitely coming back More

by NOELPEREZ1072 Verified Customer Verified Customer

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Mi primer auto y salí más que complacido con Ami y su equipo de trabajo equipo de trabajo More

by MIGUELANGELRODRIGUEZESTEVEZ8 Verified Customer Verified Customer

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