Jon Walker

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems Had some warranty work done they were on it and got it done with no problems More

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Erkan (Rick) and his colleagues were super helpful and really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opene really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opener). The Escape that did have the feature also had a bunch of others that I liked, but they didn't have that trim on the Koons Sterling lot. Not only they arranged taking the first Escape back and exchanging it for the one I wanted, but they even sent a driver to Koons Falls Church to bring that other car for me, so I drove the first car in and drove out the dream one, and I only paid the price difference. Great job, Erkan! Strongly recommend the dealership! More

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Went in to get a new Mustang GT in black and they did not have one so they brought one from Manassas and the paint was a mess and I was promised by the salesman that they would detail the car as there were s have one so they brought one from Manassas and the paint was a mess and I was promised by the salesman that they would detail the car as there were some massive scratches on the roof and it looked like somebody washed the car with dirt as the clearcoat had swirl marks and scratches everywhere. Steve, the service manager also promised that he would detail the car as it had more chunks taken out of the paint on the driver side, front fender during installation of the supercharger.. Now they want to charge me to detail the car, unacceptable. Since I have been in this area, I have bought more than 50 vehicles for work and personal use since 1988 from Ford and I am appalled at the treatment that I have received from this location Not to mention the debacle that occurred when I purchased aftermarket rims and told them to put one of them on the car to make sure they fit and they removed all four wheels and mounted all four new tires on the new rims and then tried to put them on the car And brought me back to show me that all four wheels would not fit, if one doesn’t fit why would I need to see the other three and then they charged me 700+ dollars for the labor and I spent five hours sitting in there when this all could’ve taken 30 or 40 minutes with one wheel, there’s only been one person in parts that has done anything positive for me, very disappointed and will take my business elsewhere, More

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If I could leave zero stars I would! I bought a used car from them last year and within a year it had engine problems leading to the car being inoperable. It was so difficult to get a h I bought a used car from them last year and within a year it had engine problems leading to the car being inoperable. It was so difficult to get a hold of them during that whole process for an update. Upon picking up my car, I right away discovered DAMAGE. (I did a walk around video of my car before dropping it off showing no damage.) I immediately notified Koon’s Ford and was told this matter would be looked into. Joey notified me that the complaint was received and that they are looking into it. I got one other update saying that the manager (Geoff) was looking into it and now it has been over a month and no one is returning my emails or calls! Save yourself the time, money and headache and do not go here!! More

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A great experience all the way around. Greg Williams was a pleasure to deal with. Greg Williams was a pleasure to deal with. More

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Ordered a vehicle from Ethan, best sales person ever. Khalid finished the deal and also did a great job Khalid finished the deal and also did a great job More

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They work with you to make you happy great job Koons Sterling ford to make deals that work for you. THANKS FOR MAKING IT HAPPEN!!! Sterling ford to make deals that work for you. THANKS FOR MAKING IT HAPPEN!!! More

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Simple and Stress Free Experience We were so impressed with Yannick three years ago that we came back to lease two more cars from him. Yannick made our experience simple and stress fr We were so impressed with Yannick three years ago that we came back to lease two more cars from him. Yannick made our experience simple and stress free. Plus, we got a great deal. If you are looking for a salesman who is honest, friendly, knowledgable and looking out for your best interest go to Koons of Sterling and ask for Yannick Ernsting! More

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Low stress experience Yannick provided a low stress sales experience. He was able to get me into my 2018 F150 below the price I expected to pay. Amazing experience! Yannick provided a low stress sales experience. He was able to get me into my 2018 F150 below the price I expected to pay. Amazing experience! More

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Leased a 2018 Explorer Sport I had a very positive experience leasing my new car. Yannick was great to work with and would definitely buy/lease again from him next time! I had a very positive experience leasing my new car. Yannick was great to work with and would definitely buy/lease again from him next time! More

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