Jon Mendolia
Jon Mendolia at Matthews Ford

Jon Mendolia

Body Shop Manager

Matthews Ford

175 E Main St.
Norwich, NY 13815

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Jon Mendolia

May 05, 2026

Dealership Rating
Employee Rating

Jon was very helpful. He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answere More

by JENNIFERTELESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Smith

May 15, 2026

Matthews Ford responded

Hi Jennifer! We're so glad Jon was able to help you navigate the ins-and-outs of dealing with insurance and getting your vehicle repaired at Matthews Ford of Norwich. We appreciate the 5-Star review, and look forward to seeing you again!

May 02, 2026

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Employee Rating

Matthews Fords body shop is the best of the best! I must say Jonathan was excellent with his customer communication. The body shops workmanship was great. It was a pleasure dealing with Matthews For More

by JAMESD8104
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 14, 2026

Matthews Ford responded

Hi James! We’re happy to hear you had a positive experience with Jon at Matthews Ford of Norwich. We appreciate your business and feedback!

April 15, 2026

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Employee Rating

They were awesome. Found another issue and they took care of it in a day. More

by TTILB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Matthews Ford responded

Hi- We’re happy to hear you had a positive service experience with our Team at Matthews Ford in Norwich. We appreciate your business and feedback.

March 31, 2026

Dealership Rating
Employee Rating

Very knowledgeable and courteous. I have dealt with Brian at the service department at other dealerships. You are lucky to have him. More

by dshedd
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Zimmerman, Brian Steigerwald , Paul Martin

May 19, 2026

Matthews Ford responded

Thank you for highlighting your excellent experience with the Service Department at Matthews Ford of Norwich. We appreciate your business, and look forward to seeing you again soon!

March 30, 2026

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Employee Rating

Good Hands Dealer through All State Insurance. Took care of all my needs. Very professional and I am very satisfied with the work done on my vehicle. More

by beaner81_63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul

Mar 31, 2026

Matthews Ford responded

Hi, We’re happy you had a great experience with our service department. Thank you for highlighting your experience with us here at Matthews Ford in Norwich!

March 07, 2026

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Employee Rating

they always have been upfront about what the cost of the repair for our vehicles will be along with the timeline it takes for them to do the repair More

by jeffreypeggy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 09, 2026

Matthews Ford responded

Hi Jeffrey- We’re glad your visit was efficient and hassle-free. Thank you for choosing Matthews Auto!

February 14, 2026

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Employee Rating

Having to wait weeks to have repairs started now seems to be an indication of the quality of work that was worth waiting for. Staff kept us informed through the entire process. We are pleased with the result More

by JENNICOLLINS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martin

Feb 16, 2026

Matthews Ford responded

Hi Jenni- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

December 05, 2025

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Employee Rating

I had the undercoating done because it was recommended by my sales guy Richard. He said it was good for 10 years. The job was horrible. Also, he disappeared on me. I was trying to follow up on a back up came More

by billquick171
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Martin, Ed Zimmerman, Brian Steigerwald , Richard Ryan

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