Jon McFarland

I had an appt, informed Service rep the car would be dropped off by 7am day of service. At 10am he could not find my car that was dropped off at 6:50am. It was park in the 2nd spot to the right of the b dropped off by 7am day of service. At 10am he could not find my car that was dropped off at 6:50am. It was park in the 2nd spot to the right of the bay door and they could not find it until after 10am?? I requested to have car ready by 3PM and service rep promised it would be ready. The car was not ready until about 3:45 - 4pm for a service that was to take 2 hours per the service rep and the car was there 1st thing in the morning??!!. When my wife showed up at 4:15 she stood around for over 40 minutes because they lost or could not locate my car!!!! Not happy with service the week before when they started this engine combustion clean out process and all the confusion of what needed to be done??!! The rest of the dealership is fine but service appears to be at a loss! There was one person I would like to thank and that would be Zach. He was the one to help my wife and figure out why they couldnt find my car and fix the issue and locate it. More

by BHSOCCER9 Verified Customer Verified Customer

Report | Print

Completed work on time and in a professional manner. Customer focused and good interaction with agent. Nice and clean waiting area Customer focused and good interaction with agent. Nice and clean waiting area More

by BJSALZAR Verified Customer Verified Customer

Report | Print

Huge amount of pressure to buy an extended warranty. I felt like I couldn’t leave the room unless I bought the warranty. The pricing was not honestly presented, lower prices were quoted on the phone, I felt like I couldn’t leave the room unless I bought the warranty. The pricing was not honestly presented, lower prices were quoted on the phone, tons of xxxxxxxx additional charges. I paid an additional $400 for white paint! Such xxxxxxxx. I seriously considered walking out, but I really needed a car and it was late in the evening. I’m going to be very reluctant to purchase here again. More

by KLEINJC40 Verified Customer Verified Customer

Report | Print

3rd times the charm of fixing a simple problem with my car ….quick and efficient car ….quick and efficient More

by leggs2056 Verified Customer Verified Customer

Report | Print

Danielle provided great communication and service was done in a short amount of time. Would highly recommend the service department. done in a short amount of time. Would highly recommend the service department. More

by MMILGRIM54 Verified Customer Verified Customer

Report | Print

I waited in a comfortable waiting room had some coffee, the service manager kept me up dated and the service was good. the service manager kept me up dated and the service was good. More

by DKEVINMARSH Verified Customer Verified Customer

Report | Print

Johnny was my salesperson and we connected immediately. Johnny was very professional and answered all of my questions (which were many). I have no complains. Johnny was very professional and answered all of my questions (which were many). I have no complains. More

by CTM1965DRUM Verified Customer Verified Customer

Report | Print

Soon to be standalone Genesis dealership will elevate the experience. For now the new Genesis service manager Deryck Cooper as been great to work through some car issues on my GV80. experience. For now the new Genesis service manager Deryck Cooper as been great to work through some car issues on my GV80. More

by Michael Pierre Verified Customer Verified Customer

Report | Print

Tom Martin and the whole team were absolutely efficient and amazing. Very knowledgeable and fast with no issues. and amazing. Very knowledgeable and fast with no issues. More

by Qksteinman Verified Customer Verified Customer

Report | Print

Great communication with the service tech. Also, a nice atmosphere to work while waiting for my car to be done being serviced. Thanks! Also, a nice atmosphere to work while waiting for my car to be done being serviced. Thanks! More

by wendy.sauer Verified Customer Verified Customer

Report | Print