Jon Lacey

Working with Jon has been great! I always seem to be needing service right away and Jon has been a Rock star with all that I through at him. Jon always gets the right times for my ap I always seem to be needing service right away and Jon has been a Rock star with all that I through at him. Jon always gets the right times for my appointments and if I need a loaner, well let's just say I never seem to go without one. Jon always keeps me up to date on all the work being done and when I can expect my car to be done. Actually, Jon is one of the reasons I go to this dealership. Jon, try not to let this go to your head :) See you in May. More

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Great service department that helps me keep my car running smoothly and perform maintenance at a high level. running smoothly and perform maintenance at a high level. More

by mcollinsxx85 Verified Customer Verified Customer

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Great service. Handled my car with great skill and very clear position and had it done fast Handled my car with great skill and very clear position and had it done fast More

by jjschram79 Verified Customer Verified Customer

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Phenomenal experience with Marc and the team at Colonial VW. This is the second vehicle purchased from this location. Service has been outstanding and the most recent sales experience with Marc was exemplar VW. This is the second vehicle purchased from this location. Service has been outstanding and the most recent sales experience with Marc was exemplary. More

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Bill is a wonderful service manager! All of the people in service are fantastic! Great leadership in the Department! All of the people in service are fantastic! Great leadership in the Department! More

by maggie.mcdonald Verified Customer Verified Customer

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It was an okay experience at the dealership. The staff was polite, the process took short time. The staff was polite, the process took short time. More

by sibele_enfer Verified Customer Verified Customer

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The Service team is super to work with and my VW is always returned in tip top shape, ready to roll. always returned in tip top shape, ready to roll. More

by KARYN.BROWN Verified Customer Verified Customer

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Good and fast service the front is always nice and pleasant and are timely too pleasant and are timely too More

by BRENDON_VIETH Verified Customer Verified Customer

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My experience with the service department was very positive. I purchased a used Volkswagen from another dealership, ran into some questions during the 30-day warranty period, and spoke to Jon at Colo positive. I purchased a used Volkswagen from another dealership, ran into some questions during the 30-day warranty period, and spoke to Jon at Colonial a couple of times for information since the car was previously serviced by them. Ended up bringing it in - at the other dealership's expense - for a diagnostic on the engine. Thankfully, they didn't find anything - although the other dealership, it turned out, had cleared the codes from the computer - but the experience was a good one and I left feeling more confident in the car and also that Colonial is a place I can bring it to again for responsible follow up. More

by pffbmail Verified Customer Verified Customer

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Easy to work with. Service Dept is top notch, Third car from them. I would def buy from them again. Service Dept is top notch, Third car from them. I would def buy from them again. More

by Originaljohndipietro Verified Customer Verified Customer

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