Jon Hernandez

John the service provider is very unprofessional need to be fired ASAP.not helpful will never return and tell other not to ever come to this dealership. be fired ASAP.not helpful will never return and tell other not to ever come to this dealership. More

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I purchased a brand new Silverado duramax in 2014, from Paradise! And the service department has been very good with the maintenance. Paradise! And the service department has been very good with the maintenance. More

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I wish I could rate zero stars. BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month BEWARE! This service department is careless and inexperienced with handling high end vehicles. Brand new 2023 Cadillac Escalade ESV not even a month old brought to this service department for diagnosing a software issue. Went to pickup my vehicle and was damaged on their watch and under their responsibility. They are not careful and their service manager downplayed the issue, is not apologetic, dismissive, does not show remorse one bit. It’s very concerning that we entrust this service location with high end expensive vehicles over $120K vehicle just for them to trash it and not have a care in the world. I should’ve known and taken it to a more reputable service department that would have valued the business and kept my vehicle safe and in the condition that I left it with them. The service manager lacks resolution and I do not trust this service department. It’s unfortunate and concerning that Cadillac allows THIS dealership to careless and damage high end vehicles or any vehicle for that matter is acceptable. More

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I had to bring my car in for service last month and was greeted by Felipe. He showed me to the service department and informed me that I could have a shuttle take me home instead of waiting. Overall my exp greeted by Felipe. He showed me to the service department and informed me that I could have a shuttle take me home instead of waiting. Overall my experience was excellent and the level of service exceeded my expectations. More

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TC's CT6 This will be my third Cadillac purchased from Paradise Chevrolet Cadillac and I must say that the time it took from research, review and "pulling the This will be my third Cadillac purchased from Paradise Chevrolet Cadillac and I must say that the time it took from research, review and "pulling the trigger" was the fastest time ever. I attribute the least less stress of purchasing the CT6 to the wonderful, calm demeanor, outstanding professionalism of Ms.. Becky Young. I had previously mentioned to Ms.. Young that I was in the market to purchase a 2019 CT6 and I did give her my requirements and within in minutes she was able to find the car that met my needs. All this happen because of the friendly nature of Ms. Young and the "Family: atmosphere of Paradise Chevrolet Cadillac dealership and to also mention that I did see Ms.. Young at a social event sponsored by Paradise and after seeing her professionalism I knew I was on my way to purchase our third Cadillac. Kudos to Becky, and thank you Paradise Chevrolet Cadillac for your service and support to our community and as a Veteran, "Thank You" for support to Veterans. More

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Working with Sam Sam was very professional from the time that I arrived at the dealership. He was very honest in advising me what to expect as I was working with a tra Sam was very professional from the time that I arrived at the dealership. He was very honest in advising me what to expect as I was working with a trade-in, and he also was accepting of my expectations. Neither of us were looking to waste each other’s time, which was great because there wasn’t much of the hassle and back and forth that is typical at a dealership. I wasn’t able to compete the process during my first visit because I was on a limited schedule, and Sam gave me my space and wasn’t pushy on trying to close the deal. He did everything he said he was going to do, even after the sale by reaching back out to me for the explanation of some of the features in the vehicle that I had questions on. This is normally something that doesn’t happen after the sale because the salesperson is on to the next customer; Sam took his time with service after the sale. I am still waiting on a few things from another department but it has no baring on Sam as a sales rep. More

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Darrin Young Darrin was a pleasure to deal with. he listened to us and did not try to hard sell us. help tp locate the car we wanted. he made the experience very e Darrin was a pleasure to deal with. he listened to us and did not try to hard sell us. help tp locate the car we wanted. he made the experience very easy. Thanks Darrin. Dennis and Mikki Bowers. More

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2018 Chevy Cruz TD Mike and Don were great to work with. I would work with Mike & don again. There was cable that needing replacement; I had to return to the dealershi Mike and Don were great to work with. I would work with Mike & don again. There was cable that needing replacement; I had to return to the dealership the following day to have this repaired. I would've preferred the dealership to have this corrected before placing on lot or while sale was happing to avoid returning. More

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Customer Experience on Point So I bought a used 2018 XT5 at a great price that just came in and wasn't at its best. Mr Diego Paz took excellent care of my vehicle and return it to So I bought a used 2018 XT5 at a great price that just came in and wasn't at its best. Mr Diego Paz took excellent care of my vehicle and return it to me totally detailed in and out. His calm and confidence attitude assured me that the "Paradise" seal of approval would leave us completely satisfied. Great Job! More

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Just Bought my 4th Cadillac "BEST CAR DEALERSHIP EVER" (Period)! Best experience buying an automobile in our lifetime. We enjoy the service, both before and after purchase. The C "BEST CAR DEALERSHIP EVER" (Period)! Best experience buying an automobile in our lifetime. We enjoy the service, both before and after purchase. The Customer Service and friendliness are off the chart. The cars are beautiful, quality and best value for our money. Terry runs a tight ship. More

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