Joleane Donaldson

We purchased my 2024 Hyundai Palisade Calligraphy in July 2024. After a couple of months it developed a rattle in the back end. Max's service department was extremely understanding and helpful trying to loca 2024. After a couple of months it developed a rattle in the back end. Max's service department was extremely understanding and helpful trying to locate and fix the issue. The first two attempts did not work so when we took it back in for the third time we were told that they would not give it back until it was fixed. They gave us a brand new 2025 Palisade as a loner and ended up having my car for 3 months. They called in engineers from Hyundai to see if they were able to locate the issue. I was not thrilled that it took so long, but Joleane in the service department was so nice, and was constantly sending me updates so that I knew they were continuing to work on it. When I finally got it back, I was even refunded two months worth of payments that I had made to make up for not having my car. This was initiated by the service manager, Troy. Totally unexpected (especially since I was driving a brand new car for a loaner) but completely appreciated. I will most definitely buy another vehicle from them, for the service department alone. I absolutely love my Palisade! More

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