Johnny Salinas

We wanted to share a review of the excellent customer care provided by Johnny at Frontier Toyota. We visited the dealership after meeting with another Toyota dealership the day before, looking for a g care provided by Johnny at Frontier Toyota. We visited the dealership after meeting with another Toyota dealership the day before, looking for a good deal on a 2025 Camry Hybrid. Although the specific car we wanted was not available, the staff worked diligently to locate it at another dealership and arranged for its transfer to Frontier Toyota for delivery to us. Upon delivery, Johnny guided us through the entire finance process. He clearly explained the various options for maintenance and extended warranties and accommodated our request to process a $5,000 deposit via credit card. We were particularly pleased that Frontier honored the trade-in value we received from CarMax and facilitated the seamless trade-in of our vehicle. However, as we were about to drive away in the new car, we discovered that it did not include the sunroof we had specifically requested. This created an urgent situation where the sales team offered us the choice of either finding another car or receiving a small discount on the current vehicle. This is where Johnny truly excelled. Leveraging his knowledge of inventory systems, he quickly reviewed options and presented us with approximately five vehicles that met our preferences. He also immediately began reversing the paperwork for the original sale, as we had not yet officially taken delivery of the incorrect vehicle. This was a tense moment, but Johnny’s calm, solution-oriented approach helped us navigate it successfully. Ultimately, we decided to upgrade from the Camry to a Crown Platinum Hybrid. Johnny once again demonstrated his expertise by negotiating a fair deal with an acceptable price, presenting financing and leasing options, and covering some of the dealer costs. He also honored all agreements and financial considerations from the initial Camry transaction. Additionally, Johnny ensured that our original down-payment check, which had already been processed, was voided and shredded on the next business day. He even sent us a picture of the voided and shredded check for confirmation, providing peace of mind. We firmly believe Johnny not only saved the sale for Frontier Toyota but also restored our confidence in the entire transaction. His expertise, resourcefulness, and willingness to ensure our satisfaction went far beyond what we expected. From thoroughly researching available inventory to addressing our concerns with professionalism and flexibility, Johnny exceeded all expectations. Without his efforts, we likely would not have purchased a vehicle that day and would have been back at square one in our search. In short, Johnny treated us with respect, honored our requests, efficiently offered options, and demonstrated incredible flexibility and professionalism throughout the process. He is a tremendous asset to Frontier Toyota, and we deeply appreciate his efforts to make us happy while going far beyond the standard requirements of his role. More

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Dealership was clean and employees were helpful and friendly. Especially Tee Nguyen and Johnny. Thank you friendly. Especially Tee Nguyen and Johnny. Thank you More

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Great Service Great sales person Marlon White was patient and proficient. Then in the Finance department Johnny Salinas worked just as proficient he was very thorough with explaining the process the patient and proficient. Then in the Finance department Johnny Salinas worked just as proficient he was very thorough with explaining the process the contract the offers. It wasn’t a 12 hr process either. Thank you. Great group of people who just take care of their customers. More

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I dealt with Shah Khan, Leon Kimelman & Johnny Salinas. What can I say? All three of these men were absolutely amazing. They were so professional but on the other hand they were so kind and friendly. They What can I say? All three of these men were absolutely amazing. They were so professional but on the other hand they were so kind and friendly. They were all very patient with me and my uncertainty of what vehicle I actually wanted. They made sure that I test drove all the cars that I was considering, explained the pros and cons of each vehicle that I test drove as they would pertain to my use of them, and they explained all the services that was available to me. I couldn't ask for anything more. Thank you to all three. You made my day and my shopping experience fun and enjoyable as well as informative. Kimberly Cummings More

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T is fantastic! My dream came true! He made it possible! Frontier family is a great team! They care about you and work together to get a great deal! My dream came true! He made it possible! Frontier family is a great team! They care about you and work together to get a great deal! More

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T was very understanding to my needs and kept it true and honest throughout the whole process. honest throughout the whole process. More

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Johnny Salinas is the person you want to talk to about everything regarding you're new purchase..no back and forth just straight to the point, he made my purchase smooth as can be no hidden fees just no x everything regarding you're new purchase..no back and forth just straight to the point, he made my purchase smooth as can be no hidden fees just no xx..thank you again johnny More

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Excellent customer service. Johnny and Jasmine guided us through all the process and answered all or questions promptly! Johnny and Jasmine guided us through all the process and answered all or questions promptly! More

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T went out of his way to make this deal happen. Was able to set me up with great help and everyone in office was there to answer any questions I had . Made me feel comfortable and made the deal hap Was able to set me up with great help and everyone in office was there to answer any questions I had . Made me feel comfortable and made the deal happen. More

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Good communication from the sales staff. The team worked great to assure that the vehicle was delivered The team worked great to assure that the vehicle was delivered More

by digitalxicano Verified Customer Verified Customer

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