Johnny (JJ) Kent

Hubert Vester Chevrolet responded

So happy to hear that you were satisfied with your recent visit. We appreciate you choosing us and for sharing your positive feedback. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Thank you for your candid feedback. We certainly strive to be mindful of our customer's time and I do apologize for the delays you experienced during your recent visit. Our Service Manager, Danny Meacomes, would like to address your concerns directly. Please contact him at your earliest convenience at (252) 291-2111, ext. 1201. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Mr. Coley, thank you for your positive feedback. Glad to hear that you are enjoying your vehicle. If Johnny has not reached out yet to provide the additional information you've requested, you should hear from him soon. We appreciate you telling us about your experience and hope to serve you again soon. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

We are pleased to hear that your recent visit was so positive. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our customers. Thank you for your feedback and we look forward to serving you again. Lisa Owens Customer Relations Manager.

Hubert Vester Chevrolet responded

Mr. Clark, I speak on behalf of Taylor and both our Sales and Service teams when I tell you what a pleasure it is to serve you! Thank you for your loyalty and recommendation. We look forward to taking care of your automotive needs in the future. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Mr. Williams, it's no surprise to us to hear positive feedback about Johnny Kent and the customer service he extends, but it means so much for you to take the time to let us know your perspective. We apologize for the cleanliness of your vehicle not being up to par and would like to resolve your concern. Please contact our General Manager, Chris Hicks, at your earliest convenience. He may be reached at (252) 291-2111, ext. 2210 or chicks@hvautogroup.com. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

We do have strong Sales and Finance team members, well-versed in excellent customer service, and we appreciate your highlighting several of them in your positive review. Thank you for sharing this feedback with us. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

We do constantly tweak our processes to make them flow as smoothly as possible. We appreciate you taking the time to share such affirming feedback about your interactions with our stellar Sales team and the excellent customer service they provided during your purchase visit. Thank you for choosing us! Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Mr. Dupree, what a wonderful review! Thank you for your kind words about our Sales team members. We strive to provide an exceptional experience for our customers and it certainly sounds like Johnny and Amanda made quite an impression during your visit. Your hearty recommendation means so much to us and we look forward to serving you again. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Yes, there are so many new 'bells and whistles' on newer models, and it is so important for our customers to feel comfortable with their new investment. I am so glad to hear that Luis shared his product knowledge with you and was so thorough throughout the purchase process. Thank you for taking the time to share your positive feedback and recognize the Sales team members that were so helpful to you. We appreciate your business and hope to take care of your automotive needs in the future. Lisa Owens Customer Relations Manager