Johnny (JJ) Kent

Hubert Vester Chevrolet responded

We are pleased to hear that your recent visit was so positive. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our customers. Thank you for your feedback and we look forward to serving you again. Lisa Owens Customer Relations Manager.

Hubert Vester Chevrolet responded

Mr. Clark, I speak on behalf of Taylor and both our Sales and Service teams when I tell you what a pleasure it is to serve you! Thank you for your loyalty and recommendation. We look forward to taking care of your automotive needs in the future. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Mr. Williams, it's no surprise to us to hear positive feedback about Johnny Kent and the customer service he extends, but it means so much for you to take the time to let us know your perspective. We apologize for the cleanliness of your vehicle not being up to par and would like to resolve your concern. Please contact our General Manager, Chris Hicks, at your earliest convenience. He may be reached at (252) 291-2111, ext. 2210 or chicks@hvautogroup.com. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

We do have strong Sales and Finance team members, well-versed in excellent customer service, and we appreciate your highlighting several of them in your positive review. Thank you for sharing this feedback with us. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

We do constantly tweak our processes to make them flow as smoothly as possible. We appreciate you taking the time to share such affirming feedback about your interactions with our stellar Sales team and the excellent customer service they provided during your purchase visit. Thank you for choosing us! Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Mr. Dupree, what a wonderful review! Thank you for your kind words about our Sales team members. We strive to provide an exceptional experience for our customers and it certainly sounds like Johnny and Amanda made quite an impression during your visit. Your hearty recommendation means so much to us and we look forward to serving you again. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Yes, there are so many new 'bells and whistles' on newer models, and it is so important for our customers to feel comfortable with their new investment. I am so glad to hear that Luis shared his product knowledge with you and was so thorough throughout the purchase process. Thank you for taking the time to share your positive feedback and recognize the Sales team members that were so helpful to you. We appreciate your business and hope to take care of your automotive needs in the future. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

We want our customer's purchase experience to be comfortable and hassle-free and I am happy to hear that our Sales team were successful in delivering that to you! Thank you for recognizing strong members of our Sales and Finance staff. We appreciate your business and feedback and hope to see you again. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

Johnny and Amanda are very adept at insuring that our purchase process flows smoothly. Thank you for taking the time to share this positive feedback about your recent experience. We appreciate your business and look forward to serving you again. Lisa Owens Customer Relations Manager

Hubert Vester Chevrolet responded

It sounds like you have previous positive history with us and I appreciate you stating as much. However, it also sounds like there was a 'hiccup' or two recently and we certainly want to address them. Our Service Manager, Danny Meacomes, would like to discuss these concerns with you at your earliest convenience. Please reach out to him at (252)291-2111, ext. 1201. Thank you for bringing these matters to our attention and for your understanding. Lisa Owens Customer Relations Manager