Johnny Fernandez
Johnny Fernandez at Transwest GMC Isuzu
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Johnny Fernandez

Fleet Service Advisor

Transwest GMC Isuzu

7911 E 96th Ave
Henderson, CO 80640

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4.1
11 Reviews
4.1

11 Reviews

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11 Reviews of Johnny Fernandez

October 03, 2024

Dealership Rating
Employee Rating

Waited for hours to get oil change & when I spoke with manager I was told they couldn't perform any service & didn't even try to contact me so I don't have to wait that long. More

by Kaihankhan927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Endress

Oct 04, 2024

Transwest GMC Isuzu responded

Kaihankhan927. we are so sorry about your experience and the frustration this caused. I would like to talk to you and hear more about your experience. Here is my contact information. Please call me at your convenience. Barrett Shipman Transwest GMC Service Manager 720-322-7212

September 24, 2024

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Employee Rating

Had my initial oil change, tires were not rotated and DEF was not filled according to what was advertised. More

by BAYOUBOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2024

Transwest GMC Isuzu responded

Bayoubobo, I’m sorry to hear about your bad experience with our location. We’d like to hear more about where we fell short and what we can do to earn your trust back. Please feel free to call me directly at the number below. Barrett Shipman Transwest GMC Service Manager 720-322-7212

March 18, 2024

Dealership Rating
Employee Rating

Everyone real helpful ,facility very clean and very timely with the service that you as done More

by F10OREO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Endress, Mathew Lane

Mar 18, 2024

Transwest GMC Isuzu responded

Thank you for taking the time to leave us your feedback. Transwest GMC always appreciates hearing from our guests. We are happy our service team was able to take good care of you while on your recent visit. Thank you very much for your business and we hope we can be of help in the future. The Transwest GMC Team

February 03, 2024

Dealership Rating
Employee Rating

Our company has done business for over 25 yrs. with Transwest. Purchased 4 box trucks. Johnny has always taken care of any service issue, in quick timing. Service department very helpful. More

by JGMACHETTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Olguin

Feb 05, 2024

Transwest GMC Isuzu responded

Transwest GMC appreciates the great review. We are happy ben & Johnny continue to deliver a great experience. We work hard to make sales & service as smooth and hassle-free as possible. Thank you very much for your continued support. The Transwest GMC Team

January 03, 2024

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Employee Rating

Great service from everyone involved! Steve, Johnny, Curtis and Rusty all chipped in and made it an enjoyable experience. More

by Kbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Langhorst, Steve Endress

Jan 03, 2024

Transwest GMC Isuzu responded

Transwest GMC appreciates the kind words. We are happy the team was able to take great care of you. We work hard to make your visit as smooth and hassle-free as possible. Thank you very much for your business and we hope we can be of help in the future. The Transwest GMC Team

December 12, 2023

Dealership Rating
Employee Rating

Seemed to be good on service. The cost was pretty high. $600+ for tire rotation, oil change, air filter and fuel filter change. More

by jp35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Endress, Mathew Lane , Gary Jensen

Dec 15, 2023

Transwest GMC Isuzu responded

Transwest GMC appreciates you taking the time to leave us your feedback. We are happy you enjoyed the service the team delivered. If you have questions regarding the cost, please feel free to reach out to our service manager, Gary Jensen, and he will be able to help break it down and answer any of your questions. He can be reached at 720-322-7200. Thank you very much for allowing us to earn your business. The Transwest GMC Team

December 03, 2023

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Employee Rating

Another great purchase experience! Bryen and Jeff were professional and great to work with. Look forward to continued business with Transwest. More

by DAN CUTLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morgan, Bryen Lovelady , Dan Gilbert

Dec 04, 2023

Transwest GMC Isuzu responded

Hi Dan. Transwest GMC is happy to hear Bryen and jeff were able to take great care of you with your new purchase. We have worked hard to create a smooth, hassle-free process and we are happy it met your expectations. Thank you very much for your business and we hope you enjoy your new car. The Transwest GMC Team

November 21, 2023

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Employee Rating

Gary, Steven, Kaitlyn, Mathew and Johnny are always awesome to work with. The communication is great and the job is always done right. Thank for the great service! More

by DANJGILBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Endress, Mathew Lane , Gary Jensen

Nov 22, 2023

Transwest GMC Isuzu responded

Transwest GMC appreciates the 5-star review. We are happy the service team was able to take great care of you while on your recent visit. They work hard to deliver a smooth, hassle-free experience to all of out guests. Thank you for allowing us to earn your business and we hope we can be of help in the future. The Transwest GMC Team

November 16, 2023

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Employee Rating

Terrible customer service from service department, treated as if they had no record of our vehicle and had no interest in providing service More

by LCHALAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Endress, Mathew Lane , Gary Jensen

Nov 20, 2023

Transwest GMC Isuzu responded

Transwest GMC is sorry to hear you had a less than perfect experience while on your recent service visit. We would appreciate you reaching out to our service manager, Gary, at 720-322-7200. We would like Gary to get involved in helping rectify the situation. We appreciate your business and we hope we can earn your future business. The Transwest GMC Team

November 02, 2023

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Employee Rating

As always, the service team does a fantastic job. Steven, Matt, Caitlyn and Johnny rock! More

by MATTHEWMALIN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Endress, Mathew Lane

Nov 06, 2023

Transwest GMC Isuzu responded

Thank you for the 5-star review. Transwest GMC always appreciates hearing from our customers. We are happy the service team was able to deliver a great experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest GMC Team

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