Johnny Cheng

Have been taking my Audi's to Livermore Audi for over 2 decades and it's great to see despite all the ownership changes the service department has continued to provide top-level service and support for the decades and it's great to see despite all the ownership changes the service department has continued to provide top-level service and support for the customers. More

by LivJet Verified Customer Verified Customer

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Johnny Cheng the service manager is a great leader! ! I live close to concord Audi but I would rather bring my A6 to Johnny. ! I live close to concord Audi but I would rather bring my A6 to Johnny. More

by luispp2000 Verified Customer Verified Customer

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Exellent service. All work done was correct, and done in a timely manner. I will be returning to continue needed service. All work done was correct, and done in a timely manner. I will be returning to continue needed service. More

by TBARNET Verified Customer Verified Customer

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Audi Livermore did an amazing job of working through a complicated problem. They kept me up to speed, communicating very well. They fixed the problem completely. Thank you! complicated problem. They kept me up to speed, communicating very well. They fixed the problem completely. Thank you! More

by Pobrien0302 Verified Customer Verified Customer

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Great customer service…timely and clear communication, getting in front of recalls, handling loaners, etc. getting in front of recalls, handling loaners, etc. More

by DENISE.GARNER1 Verified Customer Verified Customer

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Great job! Worked with me to help me fit my budget and was knowledgeable about the car! Worked with me to help me fit my budget and was knowledgeable about the car! More

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I have bee having a terrible experience with the dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fix dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fixed or there is some other issue. This time I took my care for 20K service and now the car heater stopped working. I called Josh and specifically asked to complete the recall work for the power station, he told me it's taken care of and now then I plugged it is not working. More

by narendra.dandekar Verified Customer Verified Customer

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Always pleased with Livermore Audi’s service department, that is why I always go to them when my car needs service. that is why I always go to them when my car needs service. More

by BRNES05 Verified Customer Verified Customer

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Nancy Frasula is absolutely fantastic! I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to j I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to just call her when I have any questions or concerns. I love Audi service and especially love how my car is videoed before and after the work is performed. I only wish they did a car wash and vacuum after the service. More

by AGPALACE Verified Customer Verified Customer

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Did as he said and made it happen with a smile. Greatly appreciated the service Greatly appreciated the service More

by ISAAC26 Verified Customer Verified Customer

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