John Yow

Got a good deal and the staff was very friendly! Would buy here again in the future, the staff was very friendly and the management honored everything they said they would via email and phone convers Would buy here again in the future, the staff was very friendly and the management honored everything they said they would via email and phone conversation! Which was very nice since I drive 3 hours there and back! More

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Above and beyond expectations!! Sometimes buying a car can be stressful-- but John and the finance guy were awesome! I came late to buy a used car and they treated us like family. Sometimes buying a car can be stressful-- but John and the finance guy were awesome! I came late to buy a used car and they treated us like family. Great customer service is a priority here and it shows. Well done...we look forward to future business and our family can't wait to enjoy our summer in our Jeep! More

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Made buying a new vehicle easy!! I started searching online for a vehicle, Cleveland Ford seemed like the better deal, so I made an inquire and was contacted and sent a video of what I started searching online for a vehicle, Cleveland Ford seemed like the better deal, so I made an inquire and was contacted and sent a video of what I was interested in. Once there I met John Yow and he helped me with every step, Transaction was super easy, I guess the number 1 reason was knowing there was a lifetime warranty. I'm the proud owner of a 2017 Ford Expedition. More

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Excellent Service John Yow was very helpful, courteous, and pleasant to work with. He went up and beyond to make sure we were satisfied with our purchase. John Yow was very helpful, courteous, and pleasant to work with. He went up and beyond to make sure we were satisfied with our purchase. More

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We had car trouble and needed a car asap While driving through Cleveland and had car trouble and we got amazing service. John Yow was a life saver and I can't thank him enough. While driving through Cleveland and had car trouble and we got amazing service. John Yow was a life saver and I can't thank him enough. More

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Great Experience John Yow helped me from beginning to end. Very informative and made the whole process very easy for me. The price for the car that I was looking at w John Yow helped me from beginning to end. Very informative and made the whole process very easy for me. The price for the car that I was looking at was unbeatable!! More

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Confident Purchase Got a great deal on my '17 Toyota Corolla. It was the second cheapest car in its class in my area (as well as within 80 miles), plus it had a lifetime Got a great deal on my '17 Toyota Corolla. It was the second cheapest car in its class in my area (as well as within 80 miles), plus it had a lifetime powertrain warranty included in the price. Cleveland Ford actually lowered their price twice for me, once as a courtesy and once again when the cheapest car in my area went down in price as well. The manager, Rob Stence, argued that his vehicle was worth about $2,000 more than that car for only like $300 difference in price, but he still came down a little for me - thanks, Rob! I enjoyed working with my salesman, John Yow. He explained how Cleveland Ford offers low competitive prices so that while they make less profit per car, they sell more vehicles per month. And he reasoned that because of the lifetime warranty they include on their used cars, they don't gain anything by selling cars in less than peak condition. He patiently answered my questions about how the warranty works, both before and after my purchase. And when I realized I hadn't left much time for paperwork before I had to leave for work, he and Jay Patel in finance stepped it into high gear for me, quickly taking my info and succinctly explaining each thing I needed to sign. Great customer service! I look forward to enjoying this car for a long time. Thankfully, Jeremy T More

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Great experience very helpful courteous people. great job. I will recommend to freinds. I am very happy with my purchase. John was awesome he treated us like old frein very helpful courteous people. great job. I will recommend to freinds. I am very happy with my purchase. John was awesome he treated us like old freinds. Great Job!!! More

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Excellent! I couldn’t have ask for a better experience. John is the best! He was very patient with me and when I wasn’t for sure on my first selection, we keep l I couldn’t have ask for a better experience. John is the best! He was very patient with me and when I wasn’t for sure on my first selection, we keep looking until I found a car that I loved. I will definitely be returning to Cleveland Ford for my next purchase. I also want to give a shout out to Rob Stence and Kevin Flowers. They were extremely nice and made me feel comfortable through my experience. Will be back! More

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Wonderful buying experience! John was exceptional. Couldn't have asked for a better person. Patient and kind. Wasn't pushy let me make the decisions and just told me the facts. He John was exceptional. Couldn't have asked for a better person. Patient and kind. Wasn't pushy let me make the decisions and just told me the facts. He worked hard to get us the vehicle we needed at the time but has also been there for us after the sale for anything we need. Will definitely recommend! A+ More

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