John Wong

Had a 2pm appointment, was told on arrival there was a two hour wait, and since I’m waiting anyways I could get my alignment done in the same timeframe! I find it disconcerting that I had a scheduled appo two hour wait, and since I’m waiting anyways I could get my alignment done in the same timeframe! I find it disconcerting that I had a scheduled appointment yet still had to wait in the queue for my service to be done. I also find it disconcerting that adding an entirely different maintenance could still end up taking the same amount of time as my scheduled maintenance? I ended up waiting three hours for standard 5 month maintenance. I was also charged $60 for the service which should have been free considering I opted for Toyota care plus upon purchase. The guy was nice enough but general ineptitude and disrespect of my time will probably sour my trips to the dealership from here on out. Extremely disappointed. More

by WILL.MORTON93 Verified Customer Verified Customer

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