John Wirshing

Customer Satisfaction top Priority always. Always thrive to make client feel right at home. Lexus is family! Always thrive to make client feel right at home. Lexus is family! More

by ANDRESEMARTINEZ190 Verified Customer Verified Customer

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Amazing and easy shopping experience. Valentina and John were very professional. Would definitely recommend them Valentina and John were very professional. Would definitely recommend them More

by MBARO107 Verified Customer Verified Customer

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Incredible team from the time I arrived to the time I drove off the lot with my new GX 460 drove off the lot with my new GX 460 More

by ALEXMENENDEZ068 Verified Customer Verified Customer

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Sebastien is Great i enjoy the service i will go back in refer client at any time. refer client at any time. More

by MARIESALOMON03 Verified Customer Verified Customer

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Terrible experience, I expected better going to a dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers need training. I could have done a better job in all the positions I’ve encountered with little to no experience. More

by Nickeisha Bailey-Sullivan Verified Customer Verified Customer

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Jorge Leon should be fired. Worst customer service. So rude. No idea how to do his job. An embarrassment to Lexus. His condescending attitude is prejudice at best. Worst customer service. So rude. No idea how to do his job. An embarrassment to Lexus. His condescending attitude is prejudice at best. More

by GERI2 Verified Customer Verified Customer

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They added extra service plans to father’s financed contract without explaining to him what he was signing or providing a hard copy. My father is a senior citizen, hard of hearing, poor eye sight and contract without explaining to him what he was signing or providing a hard copy. My father is a senior citizen, hard of hearing, poor eye sight and permanently disabled veteran. They way they illegally added these service plans without his knowledge is a crime. When I tried to rectify the situation by removing these plans, I left numerous messages for John, Vivian, and Steve. They also received an email from their sales department stating my concerns. No one had the decency to call me back. I finally got a hold of Vivian due to consistent calls one week later. She acts as though there is no urgency or apologize for their wrongdoings. We are being charged compounded interest on this service plans added to the loan. All the finance department cares about is reaching their monthly goals by keeping the four service plans. I will never purchase another car with Craig Zinn group. I have purchased six Lexus and this was the worse experience ever. More

by collins.edmond Verified Customer Verified Customer

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From the moment I drove into the service area, I was greeted with a warm and friendly welcome by Jose. His professionalism and attention to detail were evident right from the start. Jose took the time t greeted with a warm and friendly welcome by Jose. His professionalism and attention to detail were evident right from the start. Jose took the time to listen to my concerns and made sure to address each one of them. He demonstrated a deep understanding of Lexus vehicles and the specific needs they have, which immediately put me at ease. Jose Amaro not only provided exceptional customer service but also exhibited a high level of technical knowledge. He explained the maintenance and repair process in a way that was easy for me to understand, and I felt confident that my vehicle was in the hands of an expert. This level of transparency and expertise is truly appreciated and sets Lexus of Pembroke Pines apart from other service centers. What impressed me the most was Jose's commitment to ensuring that my LX 570 was well taken care of. He kept me informed throughout the entire service process, providing regular updates on the progress of the work being done. This proactive communication gave me peace of mind and allowed me to plan my day accordingly. In addition to their technical competence and communication skills, Jose also displayed a genuine passion for customer satisfaction. It was evident that they take pride in their work and genuinely care about the well-being of their customers and their vehicles. Overall, my experience with Jose was exceptional. He turned what could have been a stressful maintenance visit into a smooth and enjoyable experience. I left the dealership not only with a well-serviced LX 570 but also with the confidence that I had found a service writer I can trust for all my future automotive needs. I highly recommend Jose Amaro and Lexus of Pembroke Pines to all Lexus owners looking for top-notch service and a personalized touch. Their dedication to excellence is truly commendable, and I look forward to returning for all my future service needs. Thank you, Jose Amaro, and thank you, Lexus of Pembroke Pines for your outstanding service! Sincerely, Mauricio Romero More

by mauricio5 Verified Customer Verified Customer

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Great dealership, the process was very quick and easy and the customer service was great the customer service was great More

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Eid has been a great help thought the process of buying a new car. He is been very helpful and taking care of all the details to make sure all my expectations are being met and that at the end I am 100% sati new car. He is been very helpful and taking care of all the details to make sure all my expectations are being met and that at the end I am 100% satisfy. The same goes to the Finance Team! Thank you! More

by JP Verified Customer Verified Customer

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