John Wilson
John Wilson at Folsom Lake Hyundai
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John Wilson

Service Manager

Folsom Lake Hyundai

12530 Auto Mall Cir
Folsom, CA 95630

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4.5
35 Reviews
4.5

35 Reviews

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35 Reviews of John Wilson

April 24, 2025

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Employee Rating

Went in for my 65K checkup. Chase in service was awesome worked with me, showed me pricing plans for all that could get done. Took my car, did all services, plusvreport on what More

by tfaurot715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Folsom Lake Hyundai responded

Thank you for sharing your experience with us! We're delighted to hear that Chase and the Folsom Lake Hyundai team provided such thorough and friendly service during your 65K checkup. It's great to know you're happy with both our staff and services, without any upselling involved. We look forward to continuing this level of care in the future!

April 06, 2025

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Professional and good service, on time as there promises. Waiting room has remodel and is clearn More

by Richard So
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jim

Apr 07, 2025

Folsom Lake Hyundai responded

Thank you, Richard, for stopping by to leave Folsom Lake Hyundai a wonderful review!

February 21, 2025

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I ended up leaving without the work done because I was told it would take 30 minutes up to an hour and after 3 1/2 hours of continuously being told it would be another 15 or 20 minutes I just asked for my More

by janisbering
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Service Time
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Recommend Dealer
No
Feb 21, 2025

Folsom Lake Hyundai responded

Janis, I'm sorry to hear about your experience with the long wait times. We strive for efficient service and it's clear we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

November 20, 2024

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The dealer facility was very clean and had nice amenities. Maria our service advisor was prompt, knowledgeable and kept us updated on the car service progress. More

by JoMo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Maria

Nov 20, 2024

Folsom Lake Hyundai responded

We're delighted to hear that Maria and the team at Folsom Lake Hyundai provided you with a great experience. Thanks for highlighting our clean facility and attentive service!

November 08, 2024

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Customer service is very good. I haven't had any problems with my automobile 🚘 after it has been taken care of. I'm happy with the service. More

by eanthony1942
Service Price Transparency
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Recommend Dealer
Yes
Nov 08, 2024

Folsom Lake Hyundai responded

Anthony, we're delighted to hear you're satisfied with the service at Folsom Lake Hyundai and that your car is running smoothly. Thank you for sharing your experience!

November 07, 2024

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I bought my Santa Fe at this dealership and I am very much like to come back all the time for service and the service personnel doing their job very professionally. I would recommend this dealership for More

by genediamond
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Recommend Dealer
Yes
Nov 07, 2024

Folsom Lake Hyundai responded

Thank you for your recommendation! We're delighted to hear that you're pleased with both your Santa Fe and the service at Folsom Lake Hyundai. We look forward to seeing you again soon!

October 25, 2024

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Glad to see they have more inventory. All the staff was friendly and helpful. We would recommend to family and friends. More

by carolwillard823
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Folsom Lake Hyundai responded

Carol, we're delighted to hear that you had a positive experience with our team at Folsom Lake Hyundai and appreciated the increased inventory. Thank you for recommending us to your family and friends!

October 12, 2024

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Had an appointment Monday at 10:15 car was there was looked at park and nobody informed me until I called Wednesday before they started to work on it. I lost two days and had to rent a car an extra two More

by 19945marine
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 14, 2024

Folsom Lake Hyundai responded

I apologize for the inconvenience you experienced with your appointment. We strive to honor our commitments and keep our customers informed, so it's disappointing to hear about this oversight. We will be sure to discuss this with our team to ensure this does not happen again. Please reach out if you'd like to discuss further or have any other concerns. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

October 10, 2024

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GREAT! OTHER THAN NOT GETTING THE WIND SHIELD WASHER I ASKED FOR. NICE PEOPLE, GOOD SERVICE!. More

by flip.black
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

Folsom Lake Hyundai responded

We are glad to hear that you had a positive experience with our team, but we apologize for any mishap with your windshield. We would be happy to address this with you at any point if you reach out to us. Thank you.

October 04, 2024

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Employee Rating

Very pleased with the service I received as usual. I have never had any problems with the service dept. and will continue to bring my car here for service. More

by DWIGHTKRIEGER
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jett

Oct 04, 2024

Folsom Lake Hyundai responded

Thank you for sharing your positive experience with the service department at Folsom Lake Hyundai, Dwight! We're delighted to know that you're consistently pleased and look forward to continuing to serve you in the future.

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