John Williams

On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More

by DOMOHAMBO Verified Customer Verified Customer

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I’m very satisfied with the quality of work that was done on my vehicle. It looks like a new car on my vehicle. It looks like a new car More

by JOHNSOND353 Verified Customer Verified Customer

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I FIND THEM EASY TO DEAL WITH AND TO GET MY VHICLES IN, IN A TIMELY MANNER. THEY ANSWER ANY QUESTIONS I HAVE. I HAVE BEEN COMING TO COURTSTREET FORD FOR YEARS AND HAVE GOTTEN TO KNOW THE STAFF CLOSESLY. TH IN A TIMELY MANNER. THEY ANSWER ANY QUESTIONS I HAVE. I HAVE BEEN COMING TO COURTSTREET FORD FOR YEARS AND HAVE GOTTEN TO KNOW THE STAFF CLOSESLY. THEY ARE A GOOD GROUP OF PEOPLE. More

by JRASMUSSENSAPD Verified Customer Verified Customer

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I thought over the last few years the service my family and I have received was some of the best in the county. Thanks for always operating in integrity. and I have received was some of the best in the county. Thanks for always operating in integrity. More

by 316BENDT Verified Customer Verified Customer

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I had an issue with hazard safety warning signals not working. The dealership checked problem, explained it to me and corrected issue. working. The dealership checked problem, explained it to me and corrected issue. More

by RUNBONE Verified Customer Verified Customer

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I love the service I get from court street ford and the incentive they offer when you do business with them. Thank you ford. incentive they offer when you do business with them. Thank you ford. More

by TONYHENDERSON895 Verified Customer Verified Customer

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I get great service at this dealership and fair prices. they are ready to help they are ready to help More

by LARRY1300 Verified Customer Verified Customer

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Service was great , The people were friendly and courteous. The waiting room was comfortable and they had popcorn courteous. The waiting room was comfortable and they had popcorn More

by BILLLUCYETZEL Verified Customer Verified Customer

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Service is excellent. Problem was found at dealership. Parts were ordered and installed in a timely manner. Problem was found at dealership. Parts were ordered and installed in a timely manner. More

by RUNBONE Verified Customer Verified Customer

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Everything was very good they were very nice to work with and my truck ran great after it was repaired and my truck ran great after it was repaired More

by MADDFOUR4 Verified Customer Verified Customer

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