John Vickery

I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More

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John was not pushy and helpful! ! Would buy another car from him. Nice service!!! Appreciative of not a lot of phone calls.. like some other dealers that really bugged me so I did n ! Would buy another car from him. Nice service!!! Appreciative of not a lot of phone calls.. like some other dealers that really bugged me so I did not do business with them!!! More

by cbiernacki001 Verified Customer Verified Customer

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John was very classy and pleasure to deal with. Not only a good salesman but arguably a better human being. Would not hesitate to recommend him or your dealership to any potential buyers. Not only a good salesman but arguably a better human being. Would not hesitate to recommend him or your dealership to any potential buyers. More

by shihan1975 Verified Customer Verified Customer

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John was very friendly and knowledgeable. He went above and beyond to make sure that I got the best deal possible for the exact car I wanted. He was also great with follow up throughout the w He went above and beyond to make sure that I got the best deal possible for the exact car I wanted. He was also great with follow up throughout the whole process. More

by smmorta1 Verified Customer Verified Customer

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From the moment I met the first person I encountered, I felt a warm welcome. The entire team was incredibly professional and friendly. John was particularly amazing to work with. felt a warm welcome. The entire team was incredibly professional and friendly. John was particularly amazing to work with. More

by taylorkd316 Verified Customer Verified Customer

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The dealership was welcoming and business was conducted in a professional manner. It was a pleasant experience. in a professional manner. It was a pleasant experience. More

by 924klg Verified Customer Verified Customer

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Really appreciated John’s help, knowledge and support through my BMW buying process. He was awesome!!! through my BMW buying process. He was awesome!!! More

by chaseartnow Verified Customer Verified Customer

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John was patient and very helpful in narrowing down my choices. I felt welcomed from the minute I walked into the dealership. I didn’t feel any pressure to buy. choices. I felt welcomed from the minute I walked into the dealership. I didn’t feel any pressure to buy. More

by teresa.fantacone Verified Customer Verified Customer

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John Vickery and Jason (finance) were great to work with. Both were very attentive and responsive. Would highly recommend! Both were very attentive and responsive. Would highly recommend! More

by mattbeaty Verified Customer Verified Customer

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I love the customer service and attention to customer satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! More

by lilzetalady Verified Customer Verified Customer

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