This is the second car we’ve purchased from this
dealership in less than a year, and once again, they exceeded our expectations. The entire staff is incredibly caring, and attentive. They truly take
dealership in less than a year, and once again, they exceeded our expectations. The entire staff is incredibly caring, and attentive. They truly take the time to get to know you not just as a customer, but as a person and understand your needs, whether it’s for your family or how the vehicle will be used day to day.
We came in very close to closing time, and without hesitation, they stayed late to make sure everything was completed so we could drive off the same day. No one rushed us, and everyone remained helpful, polite, and genuinely kind throughout the entire process.
This dealership consistently makes you feel valued and cared for, and that’s why we continue to come back. We highly recommend them to anyone looking for an honest, supportive, and truly customer-focused car-buying experience.
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by Ashley V
Verified Customer
Verified Customer
Other Employees Tagged:
James Kenney, Nasser and Jordan all amazing!
Dec 18, 2025 -
Safford Brown Toyota Glen Burnie responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Safford Brown Toyota Glen Burnie!
You got my car in quick did the work quick and got it
back to me quick thank you very much
back to me quick thank you very much
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by ladeana.hasty
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2026 -
Safford Brown Toyota Glen Burnie responded
Thank you so much, Ladeana, for your kind words and for taking the time to leave us this wonderful feedback!
Overall, I had a good experience at this dealership.
Service advisor was professional, helpful, and made the process smooth and straightforward.
Service advisor was professional, helpful, and made the process smooth and straightforward.
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by Ordonez117
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Safford Brown Toyota Glen Burnie responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Carroll Newman was super helpful and easy to work with!
I enjoyed my experience buying a car immensely.
I enjoyed my experience buying a car immensely.
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by Tmgray2000
Verified Customer
Verified Customer
Other Employees Tagged:
Carroll Newman
Dec 14, 2025 -
Safford Brown Toyota Glen Burnie responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Toyota Glen Burnie!
Fabulous experience and first-rate staff!
! I'd give them 10 stars if I could!
! I'd give them 10 stars if I could!
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by randeeb
Verified Customer
Verified Customer
Other Employees Tagged:
Joel was my sales rep and he was wonderful!
Dec 13, 2025 -
Safford Brown Toyota Glen Burnie responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
The folks are really friendly and super nice and helpful!
.. Highly recommend the service team!!
.. Highly recommend the service team!!
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by mercythomas19
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Safford Brown Toyota Glen Burnie responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
El servicio es pésimo.
. para un cambio de aceite se demoran como 2 horas y media. Lo hacen perder mucho tiempo
. para un cambio de aceite se demoran como 2 horas y media. Lo hacen perder mucho tiempo
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by calvaradoe1
Verified Customer
Verified Customer
Nov 29, 2025 -
Safford Brown Toyota Glen Burnie responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Easy scheduling, great customer service, and quick.
No upsell or pressure. Will be a repeat customer.
No upsell or pressure. Will be a repeat customer.
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by fjmeredith
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2025 -
Safford Brown Toyota Glen Burnie responded
Thanks for sharing about your experience with Safford Brown Toyota Glen Burnie. We appreciate your business and hope to see you again soon!
super me gusto mucho la a tencion sali feliz de ese lugar
muchas gracias gracias por todo
muchas gracias gracias por todo
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by mayerly fuentes
Verified Customer
Verified Customer
Nov 06, 2025 -
Safford Brown Toyota Glen Burnie responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Toyota Glen Burnie!
The sales manager put 300 miles on the car before I
picked it up and then provided paperwork that understated the mileage. Completely unprofessional, what a scam.
picked it up and then provided paperwork that understated the mileage. Completely unprofessional, what a scam.
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by m
Verified Customer
Verified Customer
Nov 09, 2025 -
Safford Brown Toyota Glen Burnie responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
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